Director, Donor Data Management

Girl Scouts of the USA•New York, NY

1d•Hybrid

About The Position

Founded in 1912, Girl Scouts of the USA (GSUSA) is the preeminent leadership development organization for girls and the leading authority on their healthy development. Millions of Girl Scout alums across the country and the world have gone on to achieve incredible things and make a tremendous impact in fields ranging from public policy, medicine, journalism, and athletics to international relations, science, technology, art, and entertainment. As a mission-driven organization, Girl Scouts of the USA champions girls as they explore their worlds, try new things, and develop the courage, confidence, and character to make the world a better place. From stargazing during a first overnight camping trip to building robots, navigating a rocky hiking trail, working together on a community project, and learning about the importance of environmental stewardship, Girl Scouts of all backgrounds and abilities can unapologetically be themselves as they rise to meet new challenges and discover the issues that matter most to them. Along the way they learn the power of friendship, connection, and teamwork. Girl Scouts are doers, innovators, problem-solvers, creators, and dreamers, and the GSUSA team is here to center, support, and inspire them, working with 111 local councils across the country and USA Girl Scouts Overseas to deliver our life-changing Girl Scout Leadership Experience. We seek out, explore, cultivate and secure strategic partnerships and launch new ventures that significantly increase investment in girls through the Girl Scouts Movement. The investments our partners make are critical to fulfilling Girl Scouts’ mission. We cultivate relationships through traditional philanthropy, corporate partners, government support and through leveraging the brand for alternative revenue streams. We also lead the charge in identifying, engaging and activating our more than 50 million alum. We steward and lead out on the activation of all funded national partnerships. We build and encourage collaboration between councils and GSUSA to leverage the Movement's existing and potential investors to further the transformational leadership experiences of more than 1.7 million girls and 750,000 adults. The Director of Donor Data Management provides strategic leadership for the donor data function, ensuring the accuracy, integrity, and effective use of donor information across GSUSA. This role is accountable for maintaining organizational confidence in donor data systems and reporting while fostering a culture of clear communication, shared understanding, and continuous learning that enables teams to use data effectively in service of exceptional donor stewardship and fundraising outcomes. The Director serves as the primary administrator of GSUSA’s donor management platform (presently Raiser’s Edge NXT), overseeing configuration, governance, optimization, and day to day performance. The Director leads, coaches, and develops a high performing donor data team—building internal capacity, ensuring timely reporting, strengthening operational judgment, driving moves management, and ensuring staff understand both the how and the why behind data processes and decisions. The Director is accountable to the Vice President, Development Management & Operations and operates with shared accountability across the Development community and the broader GSUSA organization. The role requires close collaboration with colleagues in finance, institutional and individual philanthropy, legal, grants management, council and board engagement, strategy, technology, the board office, and donors. The role includes research and application of best practices in operations and partner management.

Requirements

Strong command of Raisers Edge, fundraising CRM’s, database management, Microsoft Office, including Word and PowerPoint, and a comfort in developing presentation materials for assigned reporting and collaboration tasks.
Serve as the primary data and reporting liaison to Finance and the Board Office, providing regular reporting, analysis, and data integrity oversight to support organizational financial management, governance, and strategic decision-making.
Exemplary professionalism; must meet regular deadlines and be well organized and detailed oriented, with strong time management and business process improvement skills.
Exceptional project management skills and experience.
Superior communication, negotiation and collaboration skills.
Superior and demonstrated business consultative skills with a focus on internal collaboration and relationship building.
Must thrive in a fast-paced, changing environment by multi-tasking and making connections that enable a culture of philanthropy, acting as a focused team leader and strong contributor on team projects.
Strategic and creative thinker; ability to spot patterns, initiate best practices, and innovative.
Strong written and oral communication skills; ability to write clearly, demonstrating a structured and articulate message, strong editing skills; good listener and able to convey ideas in an effective and timely fashion.
Office 365 or similar suites
Competency in PowerPoint or similar presentation software
Competency in Microsoft Excel or similar software
Knowledge of Raiser’s Edge NXT/Blackbaud or other fundraising platforms is required
Experience building recurring operational and financial reports for cross-functional stakeholders such as Finance, executive leadership, and governance bodies.
Bachelor’s degree or relevant experience required
7 + years in a leadership role in fundraising and CRM oversight; project management, partnerships, moves management, or grants management; knowledge of the fundraising grants life cycle
7+ years prior experience in data, analytics, development or finance staff position with responsibility over multidisciplinary functions and staff.

Responsibilities

Oversee all functions required to maintain a donor data system and team that fuel philanthropic success.
Plan, scope, and manage data entry projects into CRM, including those conducted in partnership with other departments.
Maintain exceptional database hygiene, including direct data entry, data quality monitoring, donor tax acknowledgements, web form maintenance, and mailing list creation, segmentation, and upkeep.
Direct donor reporting for internal and external audiences, special committees, and leadership groups.
Effectively partner with the finance and board offices to maintain transparent, consistent communication.
Deliver timely and accurate financial reconciliation reports monthly, quarterly, and annually.
Support exceptional donor stewardship through accurate grant tracking, donor prospecting, and pledge and invoice management.
Support individual giving prospecting and pipeline modeling through data analysis and reporting.
Liaise with cross functional partners—including Finance, the Board Office, Office of the CEO, Data & Technology, Strategy, and GSUSA institutions such as the Juliette Gordon Low Birthplace and USA Girl Scouts Overseas—on fund specific donor stewardship and reporting.
Develop, document, and maintain operational policies, procedures, and best practices related to donor data management.
Manage the donor data team (remote and hybrid), establishing clear performance measurement criteria with regular check-ins (including quarterly and mid-year performance check-ins) to enhance their professional development and engagement.

Benefits

Paid Time Off: GSUSA offers 20+ days of paid time off, 2 floating holidays, as well as 9 workplace holidays per year. GSUSA staff also enjoy a paid holiday year-end office closure between Christmas and New Year's.
Medical and Behavioral Health Coverage Plan options with individual and family coverage which includes wellness, hospitalization, and fertility assistance. Both plans include GSUSA partial subsidy of premium costs
Dental and vision coverage
Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) including Health, Dependent Care, and Limited FSA for those with Health Savings Accounts
Company-paid life insurance
Flexible work arrangements
12 weeks of paid parental leave
401(K) with company match
Short- and Long-Term Disability for salary continuation
Health and Wellness Classes and Activities throughout the year
Access to Employee Engagement Groups