Director, Disability Claims

Prudential Financial • Newark, NJ

2d

About The Position

The Director, Disability Claims leads end-to-end management of disability claims, setting the standard for operational excellence, customer experience, and team development. This leader champions transformation drives adoption of automation and technology and is accountable for achieving ambitious Key Performance Indicators (KPIs) and measurable business results.

Requirements

• 10+ years of experience in disability claims management.
• 5-7 years in a leadership role managing teams of managers and individual contributors.
• Proven record of delivering strong KPI results and business outcomes.
• Experience leading organizations through significant change, including digital or process transformation.
• Demonstrated success implementing automation or technology-driven solutions.
• Strong data-driven decision-making skills and ability to manage with metrics.
• Excellent communicator, able to influence and inspire at all levels.

Responsibilities

• Provide strategic direction and oversight for all aspects of disability claim management and administration.
• Own delivery of KPIs related to claim quality, turnaround time, customer satisfaction, compliance, and financial outcomes.
• Lead, coach, and develop a diverse team, fostering a culture of accountability, inclusion, and continuous improvement.
• Identify, lead, and embed process improvements—including automation and new technologies—to drive efficiency and superior performance.
• Champion change management, guiding the organization through transformation and nurturing openness to new ways of working.
• Build strong partnerships with internal and external stakeholders to execute business priorities and strategic initiatives.

Benefits

• Market competitive base salaries, with a yearly bonus potential at every level
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
• Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees