Director, Direct Express Business Controls

Fiserv•Berkeley Heights, NJ

2d•$114,000 - $192,000•Onsite

About The Position

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Director, Direct Express Business Controls What does a successful Director of Direct Express Business Controls do at Fiserv? You will ensure the integrity, compliance, and operational resilience of the Direct Express® program after its migration to Fifth Third Bank and Money Network systems. You will be responsible for implementing and monitoring internal control frameworks across critical operational processes, including card issuance, transaction processing, dispute resolution, fraud management, and regulatory compliance. What you'll do: Implement and maintain business control frameworks aligned with Treasury and regulatory standards. Conduct periodic reviews of operational processes to ensure compliance with Reg E, AML, and OCC guidelines. Collaborate with banking partners to monitor, manage, and ensure compliance with established Service Level Agreements (SLAs), driving operational excellence and timely issue resolution Monitor operational risk indicators and escalate anomalies through governance channels. Support remediation plans for identified control gaps and track resolution progress. Prepare documentation for internal and external audits, including evidence packs and process maps. Ensure timely completion of regulatory reporting requirements

Requirements

Bachelor’s degree in business, Finance, Risk Management, or related field.
5 years in business controls, risk management, or compliance within financial services.
Familiarity with regulatory frameworks (Reg E, AML, OCC) and audit processes.
Proficiency Power BI, or similar reporting tools.
Understanding of payment processing, ACH file transmissions, and settlement flows.
Exposure to fraud detection and dispute resolution workflows.

Nice To Haves

Experience with government benefit programs or large-scale financial migrations.
Knowledge of internal control frameworks (COSO, SOX) and risk assessment methodologies.
Certification in risk or compliance (e.g., CRMA, CRCM) is a plus.

Responsibilities

Implement and maintain business control frameworks aligned with Treasury and regulatory standards.
Conduct periodic reviews of operational processes to ensure compliance with Reg E, AML, and OCC guidelines.
Collaborate with banking partners to monitor, manage, and ensure compliance with established Service Level Agreements (SLAs), driving operational excellence and timely issue resolution
Monitor operational risk indicators and escalate anomalies through governance channels.
Support remediation plans for identified control gaps and track resolution progress.
Prepare documentation for internal and external audits, including evidence packs and process maps.
Ensure timely completion of regulatory reporting requirements

Benefits

Fuel Your Life program to support physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points used for rewards.
Eight Employee Resource Groups to foster a collaborative culture.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.