Director – Digital Product Management | Remote (US)

Witan Search•Madison, MS

4h•Remote

About The Position

The Director of Digital Product Management is responsible for delivering value to customers through a globally connected IoT platform that spans five hardware brands, hundreds of thousands of connected machines, and millions of users worldwide. This role serves as the primary voice for digital solutions across the distribution network and reports directly to the Chief Technology Officer. This is a highly visible leadership role combining product strategy, executive-level customer engagement, and sales enablement. The Director acts as a platform champion with customers, partners, and internal stakeholders, translating complex IoT capabilities into compelling business value. The ideal candidate is an inspirational leader with strong executive presence, deep product expertise, and the ability to energise sales teams while influencing key customers globally.

Requirements

Bachelor’s degree in Business, Engineering, Computer Science, or a related field
8+ years of product management experience, including at least 3 years in a leadership role
Experience in SaaS, payments, or IoT platform environments; B2B or B2C IoT experience strongly preferred
Demonstrated success in senior customer-facing roles with a proven ability to build executive relationships and influence buying decisions
Strong executive presence with exceptional presentation and storytelling skills
Proven ability to build trust with key customers and influence decisions at C-level
Experience enabling indirect sales channels, particularly in two-tier distribution models
Ability to translate complex technical capabilities into clear, compelling business value
Confidence acting as the public face of a product line at industry events, trade shows, and executive briefings
Expert knowledge of modern product management methodologies, including customer discovery, agile delivery, and user-centric design
Proven track record of converting customer insight into successful digital products, ideally within IoT or connected ecosystems
Strong technical acumen with understanding of IoT architectures, cloud platforms, and mobile/web applications
Experience working closely with agile software development teams and coordinating with hardware product development
P&L management experience with the ability to improve product profitability
Inspirational leadership style that motivates teams and engages stakeholders
Strong bias for execution, with the ability to move from strategy to results
Exceptional communication and stakeholder management skills across all levels
Data-driven mindset with experience using metrics to guide decisions
Ability to sit for extended periods while working remotely
Ability to stand, move between locations, and present during meetings and events
Manual dexterity for computer and device use
Occasional stooping, bending, and minimal lifting associated with travel, demonstrations, and events
Dedicated: Follows through on commitments with strong accountability
Respectful: Acts with integrity and values diverse perspectives
Innovative: Continuously seeks better ways of working and leads change
Versatile: Adapts quickly and demonstrates agility in changing environments
Engaged: Acts with ownership and a strong connection to customer and market needs

Nice To Haves

MBA or advanced degree preferred
Experience in commercial equipment, B2B IoT, or manufacturing environments is a plus

Responsibilities

Product Strategy & Development
Drive competitive intelligence to ensure the right products are built for customers and the business
Maintain deep knowledge of the competitive landscape, market trends, and emerging technologies through direct customer engagement and industry analysis
Identify customer pain points, competitive threats, and opportunities for differentiated product innovation
Partner with executive leadership to develop and execute the digital product vision, strategy, and roadmap, ensuring alignment with corporate objectives and the broader hardware product portfolio
Champion customer-centric thinking and design a robust Voice of Customer programme to systematically capture and act on customer insights
Improve team processes related to product planning, discovery, and development
Personally own and execute product management responsibilities for selected initiatives, setting the standard for the wider team
Ensure successful delivery of new features, tracking adoption, customer experience, and business impact
Develop and manage metrics to measure product performance and customer outcomes, using insights to guide product evolution and demonstrate value.
Customer & Partner Engagement
Act as the executive face of digital products with key customers and channel partners
Lead strategic customer meetings, high-impact product demonstrations, and industry engagements with confidence and authority
Build and maintain trusted relationships with major accounts, serving as a strategic advisor who understands customer business models and delivers measurable outcomes
Lead competitive customer presentations that clearly differentiate the digital platform
Partner directly with customers to understand evolving needs and translate insights into product direction
Represent Digital Products at industry trade shows, customer events, and executive briefings as a thought leader and platform advocate
Sales Enablement & Channel Development
Design and deliver training programmes that enable internal sales teams to train distributor sales organisations on digital platform value
Create scalable sales enablement materials, presentations, and demonstration frameworks that can be deployed consistently across a two-tier distribution network
Partner with Commercial leadership to align product messaging with go-to-market strategy
Ensure channel partners can confidently articulate and sell digital product value
Build structured feedback loops from the field to inform product priorities and identify market opportunities
Drive digital product adoption by empowering sales teams with the tools, knowledge, and confidence to position platform capabilities effectively
Team Leadership
Lead, mentor, and develop a global team of approximately 10 people, including Digital Product Managers, UX Designers, and supporting roles
Foster a high-performing, collaborative, and customer-focused team culture
Drive strong cross-functional engagement with Digital Product Development, Digital Operations and Support, Commercial, and Marketing teams
Instil a customer-first mindset across the team, encouraging regular customer interaction and empathy-building activities
Build team capability in financial acumen, sales enablement, and executive-level customer presentation
Partner closely with senior engineering and operations leaders to maintain platform health, prioritising technical debt, bug fixes, and enhancements that improve stability and performance