Director-Digital Product Management MarTech

American Express•Phoenix, AZ

4d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Enterprise Comms & MarTech Experiences (ECMX) team is a global organization and is American Express’ marketing services center of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech & MarOps solutions. This role is an exciting opportunity to join the MarTech transformation team within ECMX. Our mission is to deliver a multi-year transformation program of our MarTech capabilities while representing ECMX teams and partnering with product, execution, technologies, strategic planning, and global marketing teams across several lines of business. We strive to enable an integrated, highly automated, and intelligent marketing ecosystem that accelerates business outcomes through seamless, moment-based, customer-centric experiences powered by timely, personalized, and engaging content. We are seeking a dynamic and strategic product leader to join the team as Director, Digital Product Management overseeing Adobe Customer Data Platform (CDP), Adobe Journey Optimizer (AJO), Offer Decisioning capabilities, and Customer Journey Analytics (CJA) and other Audience tools. This role will be responsible for defining and delivering the product vision, roadmap, and operating model for these critical enterprise marketing platforms. The successful candidate will combine deep MarTech platform expertise, strong product leadership, and enterprise stakeholder management skills to drive scalable, secure, and high-impact digital capabilities that accelerate business outcomes.

Requirements

8+ years of experience in Digital Product Management, MarTech platforms, or enterprise-scale platform transformation.
Direct experience with Adobe Experience Platform, Adobe Journey Optimizer, Offer Decisioning, and/or Customer Journey Analytics.
Demonstrated experience leading product strategy and execution for CDP, journey orchestration, offer decisioning, or analytics platforms.
Strong understanding of customer data ecosystems, identity resolution, segmentation, and personalization capabilities.
Proven ability to define product roadmaps aligned to measurable business outcomes.
Experience operating within complex, matrixed organizations and influencing without direct authority.
Strong executive communication skills with experience presenting to senior leadership.
Demonstrated ability to manage ambiguity and drive clarity across multiple stakeholder groups.
Familiarity with agile methodologies and modern product development practices.

Nice To Haves

Experience in financial services or highly regulated environments.
Experience leading multi-vendor ecosystems and enterprise platform integrations.
Strong data fluency and understanding of customer data governance frameworks.
Enterprise mindset with strong ownership and accountability.
Ability to balance strategic thinking with operational execution.
Strong collaborator with the ability to unify diverse teams toward a common outcome.
Resilient, proactive, and outcomes-oriented leader.
Passionate about delivering customer-centric, data-driven marketing innovation.

Responsibilities

Define and own the product vision, strategy, and multi-year roadmap for Adobe CDP, AJO, Offer Decisioning, CJA capabilities and other audience tools.
Lead end-to-end product lifecycle management including discovery, prioritization, design, build, release, and performance optimization.
Translate business objectives into clearly defined product outcomes, features, and measurable KPIs aligned to enterprise marketing goals.
Establish and operationalize a scalable product operating model across Business, Product, and Technology teams.
Drive platform adoption, enablement, and value realization across multiple Lines of Business.
Partner closely with Technology, Architecture, Data, Privacy, Risk, and Vendor teams to ensure secure, compliant, and resilient solutions.
Oversee backlog prioritization and ensure delivery predictability, transparency, and execution excellence.
Identify and manage cross-platform dependencies and proactively mitigate delivery risks.
Evangelize product vision and roadmap across stakeholder communities and senior leadership forums.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities