Director, Digital Experience Engineering

Triumph Financial Services•Dallas, TX

11d

About The Position

Join Triumph! At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That’s why we’re looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better. Are you passionate about creating seamless, modern digital experiences that help people work smarter and feel more connected? As the Director of Digital Experience Engineering at Triumph, you’ll lead the charge in designing and delivering the workplace technologies that power collaboration, productivity, and innovation. This is your opportunity to shape how our teams experience technology every day. Day in the Life: You’ll lead multiple engineering teams focused on building a secure, intuitive, and efficient digital workplace. From optimizing collaboration tools to improving endpoint performance and user experience, you’ll play a hands-on role in shaping the future of how our teams interact with technology—always with the end user in mind.

Requirements

7+ years of experience in IT infrastructure, digital workplace, or end-user computing.
3+ years in a leadership or people management role.
Strong background in digital workplace strategy, collaboration tools, or endpoint engineering.
Passion for enhancing employee productivity through innovative technology solutions.
Excellent communication and collaboration skills across technical and business teams.
Ability to inspire teams and foster a culture of innovation and accountability.

Responsibilities

Define and deliver a forward-thinking Digital Employee Experience strategy aligned with business goals.
Lead and mentor engineering teams across Endpoint, Workspace, Collaboration, and Application/Server Operations.
Drive the evolution from traditional IT management to experience-focused digital engineering.
Act as the Product Owner for Digital Experience services, prioritizing enhancements that deliver real business impact.
Oversee platform reliability, security, and performance across all workplace technologies.
Use telemetry and automation to proactively improve system health and user satisfaction.
Establish and track success metrics like Digital Experience Scores and incident reduction.
Partner with business units, InfoSec, and Network teams to create integrated, secure solutions.
Manage strategic planning, budgeting, and vendor relationships to support digital initiatives.
Contribute to M&A efforts and other key projects impacting employee experience.