Director, Digital Commercial Engineering

Ford Motor • Dearborn, MI

2d • Hybrid

About The Position

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world. In this position... We are seeking an exceptional Director of Engineering to lead our Digital Commercial Engineering group. This leadership role will drive the development of Ford Credit's financial services platforms, e-commerce solutions, and sales enablement technologies for Ford Pro customers. The ideal candidate combines technical expertise, artificial intelligence/machine learning experience and business strategy leadership, influence, and impact. You will be responsible for building and scaling high-performing engineering teams while delivering innovative products that transform how Pro customers interact with Ford Credit.

Requirements

• Bachelor's or Master's degree in Computer Science, Engineering, Machine Learning, or related technical field, or comparable industry experience
• 10+ years of progressive software engineering experience with 5+ years in engineering leadership roles, managing multiple teams
• Expertise in cloud platforms (AWS, Azure, GCP), containerization, microservices, API design, and DevOps practices
• Experience building secure, compliant financial applications with knowledge of payment processing, fraud detection, and regulatory requirements
• Proven track record of scaling engineering organizations and delivering complex products in fast-paced, ambiguous environments
• Exceptional communication skills with the ability to influence cross-functional teams and present to executive audiences
• Experience with agile methodologies, project management, and balancing technical debt with feature delivery
• Strong analytical and problem-solving skills with a data-driven decision-making approach

Nice To Haves

• Experience with specific AI applications such as recommendation systems, natural language processing, computer vision, or reinforcement learning; alternatively, expertise in AI platforms (Gemini, Cresta, etc.) is a plus
• Knowledge of banking, insurance, lending, or investment products and associated regulatory environments

Responsibilities

• Engineering Excellence & Technical Leadership: Champion engineering best practices including code quality, automated testing, continuous integration/deployment, and comprehensive monitoring and documentation across all development teams
• Engage in architecting scalable, secure, and high-performance systems capable of processing millions of transactions while maintaining sub-second response times
• Drive adoption of modern development methodologies, cloud-native architectures, and microservices patterns
• Lead development of AI-powered recommendation engines, personalization systems, and intelligent sales automation tools that drive customer engagement and revenue growth
• Stay current with emerging AI technologies and evaluate their potential application to financial services and e-commerce domains
• Team Leadership & Organizational Development: Build, lead, and mentor multiple engineering managers and teams (20-50 engineers) including full-stack developers and quality assurance specialists
• Foster a culture of technical excellence, innovation, continuous learning, and collaborative problem-solving
• Establish clear career progression paths, implement effective performance management, and create mentorship programs that develop next-generation technical leaders with teams and with peers
• Ensure delivery of high-quality, scalable software products that meet aggressive timelines while maintaining rigorous quality standards
• Strategic Stakeholder Partnership: Partner with executive leadership, Product, Sales, Marketing, and Customer Care teams to drive strategy and align engineering efforts with business objectives and revenue goals
• Translate complex digital and AI engineering concepts into clear business value propositions for non-technical stakeholders
• Manage stakeholder expectations while advocating for technical investments and engineering resources necessary for long-term success
• Present technical roadmaps, progress updates, and strategic recommendations to executive leadership and board members

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees