Director Deposit Product Analytics

American Express•Charlotte, NC

3d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. About the Business The U.S. Consumer Services business is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. Within U.S. Consumer Services, the Consumer Banking Organization is committed to providing members with Everyday Banking products that give members unparalleled value, service and convenience. This recently formed team is driving AXP’s innovation for banking services, identifying Member needs’ and innovating around new digital banking products. This exciting opportunity is core to driving future success of American Express. About the Role The Director of Deposit Product Analytics will lead a global team of analytics professionals dedicated to driving growth and customer engagement across the American Express Consumer Banking portfolio. This role sits within the Consumer Banking organization and serves as a key advisor to senior leadership, providing data-driven insights that shape strategic decisions, enable primary customer relationships, and strengthen the overall banking business.

Requirements

7+ years of professional experience in analytics, data science, or related fields, ideally within financial services; deposits experience preferred.
3+ years of people leadership experience, managing and developing analytical talent.
Proficiency in SQL and Tableau, with experience working with large, complex datasets.
Strong problem-solving skills and the ability to translate data into actionable insights.
Excellent communication and storytelling abilities — able to distill technical findings into clear, business-relevant recommendations.
Proven success collaborating across teams in a fast-paced, matrixed environment.
Bachelor’s degree required; advanced degree in a quantitative or business field preferred (e.g., Statistics, Economics, Finance, or Data Science).

Responsibilities

Lead and develop a global team of 6+ analytics professionals, fostering a culture of collaboration, accountability, and innovation.
Deliver data-driven recommendations that inform product strategy, customer growth initiatives, and money movement optimization.
Serve as a strategic thought partner to the Banking leadership team, transforming complex data into clear, actionable strategies.
Own the Rewards Checking scorecard, including forecasting, performance reporting, and key performance indicator tracking.
Lead the team through the AI transformation, embedding advanced analytical tools and automation to improve efficiency and insight generation.
Partner cross-functionally with Product Management, Marketing, Finance, Risk, and Technology teams to align analytics insights with business priorities.
Support audits, operational activities, and issue management to ensure data integrity and compliance with internal standards.
Define priorities, manage project pipelines, and ensure high-quality, timely execution of analytical deliverables.
Develop and refine frameworks for performance measurement, forecasting, and opportunity sizing.
Champion the use of data and analytics to influence key business decisions across the Consumer Banking portfolio.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities