Director, Data Center Support

Oracle•Abilene, TX

71d

About The Position

Lead and manage teams responsible for the availability of several of Oracle's Cloud Infrastructure in data centers in Texas. This involves managing the physical sites, the teams that operate these sites and managing the colocation partners we may use. This role is a manager of multi discipline Individual contributors and managers at scale within a Cloud Data Center space. You should be an experienced manager of diverse teams, able to navigate local customs, laws & employment directives, strong people management ability and a deep technical grounding in the physical aspects of IT Service Delivery. You should value simplicity and scale, work comfortably in a collaborative, agile environment, and be excited to learn. At this level, you are given autonomy to make your own mark, drive things forward and make a difference. We expect you to help us scale and to do this collaboratively across teams, departments, and organizational silos in a streamlined manner. Work with an elite team to implement and support pioneering Oracle technology in Cloud Data Centers. This involves working on the build out of new sites, hiring new teams and staff, working with local partners such as HR, Sales and other departments as well as vendors to Oracle. As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Requirements

experienced manager of diverse teams
able to navigate local customs, laws & employment directives
strong people management ability
deep technical grounding in the physical aspects of IT Service Delivery

Responsibilities

Manage the day-to-day operations of all Data Center sites under your area, in a 24/7 mission critical environment.
Managing the day to day activities of the data center technicians and managers in multiple locations and data halls in a 24/7 environment
Managing installation, Field Change Orders, and hardware break/fix activities for multiple data center locations in a 24/7 environment.
Responsible for ensuring timely delivery of services/tasks to meet project milestones.
Working with project managers to guide their actions and provide 'on-the-ground' advice / support.
Ensuring the quality benchmark is upheld for new sites / regions / deployments and being the gate keeper of this.
Driving the delivery of improvements and providing detailed, concrete feedback in project reviews / lesson learned activities.
Interacting across functional areas and teams (e.g., Engineering, Build, Site Selection, Business Operations etc.).
Reacting to and managing any incidents that occur, driving resolution and After-Action analysis.
Capacity expansions at all scales (rack additions, block additions, white space growth, new sites).
Drive appropriate recruitment in your area at a fast pace, ensuring the employment of high-quality team members with a passion for excellence.
Driving a culture of continual improvement and learning throughout everything you do.