Director, CX Sales - Professional Services

OneTrust•San Francisco, CA

7d•Hybrid

About The Position

Strength in Trust OneTrust’s mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses. The Challenge As the Director of CX Sales, you will lead the end-to-end go-to-market strategy and execution for OneTrust’s full Customer Experience value portfolio in North America —including Professional Services, Partner Services, Premium Support, Customer Success Packages, and other CX commercial offerings. This leader is responsible for ensuring all offerings are positioned to drive measurable customer success and business value. You will collaborate closely with Sales, Product, Marketing, Finance, Partners & Alliances and the broader CX organization to integrate our capabilities into compelling, scalable, and repeatable sales motions. The ideal candidate combines strategic vision, customer-centric thinking, and operational excellence to build a CX sales engine that delivers outcomes for customers and revenue for OneTrust Your Mission Drive customer outcomes through strategic positioning of CX offerings, ensuring the right combination of services, partners, success programs, and support are aligned to each customer’s goals Align the scale and scope of CX offerings with each customer’s size, maturity, and the complexity of their use cases to maximize value and execution success Partner with Product Sales teams to guide solution design, ensuring the right balance between product capabilities and service delivery—especially for large, global, and business-critical implementations Build and execute scalable, value-based selling motions that support high-impact CX positioning throughout the customer lifecycle Manage performance across CX revenue streams, including pipeline, attach rate, and margin—scaling execution through operational rigor and alignment You Are A strategic leader who translates customer needs into commercially viable, outcome-aligned offerings A collaborative operator who builds trust and drives alignment across Sales, Product, and CX A compelling communicator who simplifies complexity into actionable value Experienced in building and scaling sales organizations tied to customer success Financially fluent, balancing business performance with long-term customer impact Adaptive and resilient in fast-paced environments, able to lead teams through change and ambiguity Comfortable engaging with senior stakeholders and building credibility across regions and industries

Requirements

8+ years in services, sales, or customer success in SaaS—or equivalent experience with proven impact
Proven experience in a similar role selling services and success packages, ideally in partnership with a product-led sales motion
Demonstrated success leading or building a quota-carrying services or CX-oriented sales team
Experience selling to and supporting large enterprise customers with complex use cases
Background in services packaging, value-based pricing, and sales enablement
Proven success aligning cross-functional stakeholders and influencing enterprise deal strategy
Financial and operational acumen to manage performance across multiple revenue streams

Nice To Haves

Experience designing and building services catalogs or success package offerings, including pricing, scoping, and go-to-market enablement
Experience in a high-growth SaaS environment with global scale
Experience leading cross-regional or globally distributed teams
Familiarity with multiple CX delivery motions, including internal services, partner delivery, and premium support
MBA or equivalent strategic/financial planning experience a plus

Responsibilities

Drive customer outcomes through strategic positioning of CX offerings, ensuring the right combination of services, partners, success programs, and support are aligned to each customer’s goals
Align the scale and scope of CX offerings with each customer’s size, maturity, and the complexity of their use cases to maximize value and execution success
Partner with Product Sales teams to guide solution design, ensuring the right balance between product capabilities and service delivery—especially for large, global, and business-critical implementations
Build and execute scalable, value-based selling motions that support high-impact CX positioning throughout the customer lifecycle
Manage performance across CX revenue streams, including pipeline, attach rate, and margin—scaling execution through operational rigor and alignment