Director, Professional Services

Udemy

1d • Remote

About The Position

As Director of Professional Services, you will lead one or more teams responsible for transforming Professional Services into a scalable, revenue-supporting engine. You will ensure customers achieve value quickly and consistently through productized offerings and operational rigor, while having meaningful impact on satisfaction, retention, and expansion. You will shape both the long-term services strategy and day-to-day operational excellence that enables effective scaling.

Requirements

• 8+ years in Professional Services, Implementation, or Consulting within a SaaS or enterprise software company
• 3–5+ years leading and scaling delivery or consulting teams
• Demonstrated success creating repeatable, revenue-generating service offerings
• Experience productizing services and improving attach rates and margin performance
• Track record reducing time-to-value through standardization while maintaining high customer satisfaction
• Deep understanding of services economics: utilization modeling, revenue forecasting, margin optimization, and capacity planning
• Experience partnering with Sales leadership on deal strategy, positioning, and packaging
• Ability to balance strategic vision with operational execution
• Clear, structured communication skills with ability to influence executive stakeholders

Nice To Haves

• Experience in learning or edtech highly desired

Responsibilities

• Design and launch standardized, tiered service offerings that drive attach rate and incremental revenue
• Develop repeatable implementation methodologies, templates, and delivery playbooks
• Partner with Sales to strengthen services positioning, improve scoping accuracy, and support complex deal strategy
• Oversee end-to-end delivery ensuring predictable outcomes, strong satisfaction, and margin performance
• Establish and track key metrics: utilization, margin, forecasting accuracy, and time-to-value
• Improve capacity planning and resource allocation to support growth without linear headcount increases
• Collaborate with Sales and Customer Success to ensure seamless handoffs and long-term adoption
• Lead and develop a high-performing team, setting clear expectations and building leadership bench strength
• Provide structured feedback to Product and Engineering based on delivery insights

Benefits

• You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve.
• Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer.
• For details on region-specific benefits, please refer to the information provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed