Director, Customer Success

Adonis.io • New York, NY

1d • Hybrid

About The Position

Adonis is hiring a new Director of Customer Success to lead our CS team across hospitals and health systems. In this role, you’ll lead and scale our enterprise post-sale organization while remaining deeply engaged in implementation, time-to-value, and complex customer outcomes. This role blends strategic leadership with hands-on execution and owns retention, expansion, and implementation excellence.

Requirements

• 8+ years experience with enterprise customers.
• Background in Healthcare SaaS and/or Revenue Cycle Management.
• Proven team leadership with hands-on execution.
• Strong analytical, communication, and storytelling skills.

Responsibilities

• Own enterprise customer outcomes across onboarding, adoption, expansion, and renewal.
• Partner with Executive Sponsors, VPs of Revenue Cycle, and operational leaders.
• Lead executive business reviews and long-range success planning.
• Build, mentor, and lead a high-performing Client Success team.
• Establish operating rhythms, playbooks, and performance standards.
• Coach on executive communication, RCM expertise, and value storytelling.
• Own implementation quality and outcomes for enterprise customers.
• Directly engage in complex or high-stakes implementations.
• Improve internal playbooks to accelerate time-to-value.
• Distill customer feedback to influence product and engineering priorities.
• Act as the voice of the customer internally.
• Drive NRR, logo retention, and expansion revenue.
• Identify new RCM use cases and AI workflow expansion opportunities.
• Act as a strategic RCM advisor, not just a product expert.
• Guide customers through change management and KPI improvement.

Benefits

• Competitive Equity Packages
• Employer paid medical insurance
• Employer paid dental insurance
• Employer paid vision insurance
• Employer funded HSA
• Parental Leave
• Commuter Benefits
• Office Lunches Everyday
• Office Snacks
• Generous PTO
• Located in 3 World Trade Center with easy access to all trains and the path, and amazing views of the city

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 101-250 employees