Director, Customer Success

Cint • New Orleans, LA

1d • Remote

About The Position

The Director of Customer Success, Americas manages and mentors a team of CSMs, focusing on client retention, satisfaction, and revenue growth within Cint's market research platforms. The Director drives strategy, analyzes data, resolves escalations, and collaborates cross-functionally to ensure clients achieve goals, leverages data to improve processes and fosters strong advisor relationships for renewals and upsells in a tech-focused, consultative environment.

Requirements

• Proven experience in Customer Success, Account Management, or related client-facing roles (often 5+ years).
• Demonstrated experience in a supervisory or director capacity (often 2+ years).
• Strong understanding of SaaS, software, API integrations, and data analysis.
• Excellent communication, presentation, and relationship-building skills.
• Proficiency with CRM software (like Salesforce) and data visualization tools (like PowerBI).
• Strategic thinking, problem-solving, and a data-driven mindset.

Nice To Haves

• Familiarity with the market research industry is a plus

Responsibilities

• Team Leadership: Lead, coach, and develop Customer Success Managers (CSMs), setting performance goals and ensuring team effectiveness.
• Customer Strategy: Develop and implement strategies to maximize client adoption, satisfaction, and retention using Cint's ResTech platforms.
• Relationship Management: Build strategic, trusted-advisor relationships with key accounts, acting as an escalation point for complex issues.
• Data & Reporting: Analyze customer usage, performance metrics, and trends to provide insights, generate reports, and inform strategy.
• Internal Collaboration: Work with Sales, Product, and Support teams to advocate for customer needs and drive product improvements.
• Growth & Upsell: Identify opportunities for account growth, renewals, and upsells by understanding client business needs.
• Process Improvement: Standardize and scale best practices for team operations and client onboarding.

Benefits

• Medical, Dental, and Vision insurance options to suit you and your family’s needs
• 401K with company matching
• PTO, unlimited sick days
• Remote Work
• Paid maternity and paternity leave
• Annual bonus opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed