Director, Customer Success
About The Position
Adonis is the leading AI Orchestration platform for healthcare payments, purpose-built for healthcare organizations seeking to transform their revenue operations. Adonis is headquartered in New York City, and raised $31 million in Series B financing in 2024. Our mission is to maximize revenue outcomes that enable healthcare providers to deliver the highest form of clinical care. Traditional Revenue Cycle Management processes often struggle with inefficiencies, costing providers up to 15% or more of their potential revenue. Adonis addresses these challenges by leveraging advanced automation, data science, and AI to create the infrastructure that RCM teams need to detect vulnerabilities, optimize workflows, and deploy precise solutions that drive reliable and scalable financial outcomes. Whether identifying issues before they escalate, recommending tailored resolutions, or automating the deployment of those resolutions, Adonis creates a seamless, future-proofed approach to RCM. About the Role: Adonis is hiring a new Director of Customer Success to lead our CS team across hospitals and health systems. In this role, you’ll lead and scale our enterprise post-sale organization while remaining deeply engaged in implementation, time-to-value, and complex customer outcomes. This role blends strategic leadership with hands-on execution and owns retention, expansion, and implementation excellence.
Requirements
- 8+ years experience with enterprise customers.
- Background in Healthcare SaaS and/or Revenue Cycle Management.
- Proven team leadership with hands-on execution.
- Strong analytical, communication, and storytelling skills.
Responsibilities
- Strategic Customer Leadership Own enterprise customer outcomes across onboarding, adoption, expansion, and renewal.
- Partner with Executive Sponsors, VPs of Revenue Cycle, and operational leaders.
- Lead executive business reviews and long-range success planning.
- Team Leadership & Development Build, mentor, and lead a high-performing Client Success team.
- Establish operating rhythms, playbooks, and performance standards.
- Coach on executive communication, RCM expertise, and value storytelling.
- Implementation & Time-to-Value Own implementation quality and outcomes for enterprise customers.
- Directly engage in complex or high-stakes implementations.
- Improve internal playbooks to accelerate time-to-value.
- Product & Roadmap Influence Distill customer feedback to influence product and engineering priorities.
- Act as the voice of the customer internally.
- Account Growth & Retention Drive NRR, logo retention, and expansion revenue.
- Identify new RCM use cases and AI workflow expansion opportunities.
- RCM Thought Leadership Act as a strategic RCM advisor, not just a product expert.
- Guide customers through change management and KPI improvement.
Benefits
- Competitive Equity Packages
- Employer paid medical insurance
- Employer paid dental insurance
- Employer paid vision insurance
- Employer funded HSA
- Parental Leave
- Commuter Benefits
- Office Lunches Everyday
- Office Snacks
- Generous PTO
- Located in 3 World Trade Center with easy access to all trains and the path, and amazing views of the city
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
101-250 employees
