Director, Customer Success Interlock Lead

Autodesk

3d

About The Position

Align Customer Success (CS) to sales priorities, convert insights from both organizations into guidance, and ensure smooth customer handoffs. Run a weekly interlock that improves retention via clear feedback loops and hands-on program management for high-complexity, strategically important deals. Team & Structure: Within Sales Strategy & Excellence (executes on sales strategic initiatives & coordinates cross-functional efforts).

Requirements

• Bachelor’s degree in Business Administration, Marketing, Customer Success, or related field. An advanced degree (MBA) is preferred
• A minimum of 7-10 years of experience in customer success, sales operations, or account management, with at least 3-5 years in a leadership role
• Proven experience in aligning customer success strategies with sales priorities and managing the customer success function for high-complexity, strategic deals
• Strong understanding of customer success processes, including customer adoption, renewal, and retention strategies
• Demonstrated ability to serve as a liaison between Sales and Customer Success, facilitating effective communication and coordination
• Excellent project management skills with experience managing complex, high-stakes customer deals and ensuring smooth handoffs between Sales and Customer Success
• Analytical skills with the ability to gather, interpret, and channel feedback and insights from customer success teams to inform sales strategies and priorities
• Strong business acumen and strategic thinking skills with the ability to align customer success initiatives with overarching business goals
• Proven leadership experience with the ability to manage, mentor, and develop a high-performing customer success team
• Strong decision-making skills with experience in resource allocation and project prioritization to maximize strategic outcomes
• Ability to manage cross-functional teams and collaborate effectively with other departments, including Sales, Marketing, and Product Management
• Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and persuasively
• Strong interpersonal skills with the ability to build and maintain relationships across various functions and levels within the organization
• Effective collaboration skills with experience coordinating weekly interlocks and ensuring alignment between Sales and Customer Success teams
• Proficiency in customer relationship management (CRM) systems, customer success platforms, and project management tools
• Familiarity with analytics and data visualization tools to track and report on customer success metrics and KPIs
• Strong analytical skills with the ability to identify churn risks, gather customer feedback, and develop effective retention strategies
• Proven track record in channeling customer success insights into actionable plans that inform and enhance sales priorities

Nice To Haves

• High level of integrity, professionalism, and commitment to customer success and business excellence
• Strong focus on customer satisfaction and ability to understand and address customer needs and challenges
• Flexibility and adaptability to respond to changing business needs and priorities in a dynamic environment

Responsibilities

• Serve as the primary liaison between Sales and Customer Success; run a recurring interlock with clear agendas, decisions, owners, and follow-through
• Align resources to mutual priorities of Sales and Customer Success
• Establish standardized sales to customer success handoff
• Stand up a feedback loop that turns insights from Customer Success (e.g. adoption/usage, health scores, renewal risk/opportunity) and Sales teams into actionable guidance for both teams
• Project-manage customer success work for high-complexity, strategic accounts (e.g. coordinate resources across team, mitigate risks); remove blockers
• Measure outcomes and publish Chief Revenue Officer/sales leadership team ready materials

Benefits

• From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work.
• Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
• Salary is one part of Autodesk’s competitive compensation package.
• For U.S.-based roles, we expect a starting base salary between $164,600 and $266,200.
• Offers are based on the candidate’s experience and geographic location, and may exceed this range.
• In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees