Director, Customer Solutions

The Coca-Cola Company•Atlanta, GA

About The Position

The Director, Customer Solutions will serve as the customer facing supply chain subject matter expert for key retailers supporting all routes to consumer, including DSD (Direct Store Delivery), e-commerce, and Warehouse. As part of the NAOU (North American Operating Unit) Supply Chain & Customer Operations Team, this position will collaborate with NAOU (North American Operating Unit) Supply Chain, Finance, Retail Teams & Bottlers to develop and execute joint Customer and Coca-Cola initiatives that drive revenue, improve efficiencies, and meet customer expectations of the Coca-Cola Commitment and Annual Business Plans.

Requirements

Bachelor’s degree or equivalent.
Prior experience in combination of customer facing roles, sales operations, supply chain and bottler relationship management.
Demonstrated ability in delivering transformational initiatives and enabling capabilities for consumer product goods organizations.
5 years experience.
3 years Specialized Technical Skills Supply chain metrics, lean / CI, Six-Sigma, process improvement, Collaborative Business Planning, Collaborating for Value, negotiation, project management, portfolio management, beverage industry with strong exposure to warehouse delivery and DSD (Direct Store Delivery).

Nice To Haves

MBA or equivalent
7+ years experience.
5+ years Specialized Technical Skills Supply chain metrics, lean / CI, Six-Sigma, process improvement, Collaborative Business Planning, Collaborating for Value, negotiation, project management, portfolio management, beverage industry with strong exposure to warehouse delivery and DSD (Direct Store Delivery).

Responsibilities

Champion system wide competitively advantaged capabilities for national customers (Bottler wiring and engagement, constrained packages, system sales and operations planning, Go-To-Market Strategies) that meet customer and bottler needs.
Generate customer and system value via revenue enhancement and efficiency initiatives (e.g. Computer-Generated Ordering, EDI (Electronic Data Interchange) initiatives, Check-in efficiencies, night deliveries)
Ensure On-Shelf Availability (OSA) resulting in increased system revenue, retail sales dollars, & an enhanced shopper experience
Engage customers in operational process improvement initiatives that deliver mutual efficiencies and volume/revenue.
Develop enabling strategies to support Collaborative Business Planning (CBP) goals.
Drive customer satisfaction and service by stewarding an improved System Service Performance in support of the Coca-Cola commitment and Annual Business Plans (e.g. Warehouse RTM (Route to Market) Order Weight, OTD (On Time Delivery & Cost to Serve initiatives, DSD (Direct Store Delivery) Bottler Delivered and ARTM (Alternate Route To Market) initiatives.
Facilitate and monitor the Customer Service and Supply Chain portions of the Customer Service Improvement Plan (CSIP) process in support of the customer teams.
Steward value creation and build collaborative relationships with appropriate stakeholders at the Bottler, Customer and NAOU (North American Operating Unit) Functional Teams.
Identify and address systemic service issues through collaboration with Bottlers, North America Operating Unit and Customers.
Implement electronic order-to-cash capabilities and supporting business processes (e.g., CAO (Computer Assisted Ordering) , EDI (Electronic Data Interchange) invoicing, payments) to streamline transactions.
Coordinate and lead multiple weekly customer meetings ensuring top performance and addressing concerns on a regular basis.
Extend consistent weekly/monthly stewardship of customer supply chain management with a focus on enhancing capability building initiatives, reviewing, and formulating effective action plans for NAOU (North American Operating Unit) system performance, and removing any existing barriers that obstruct progress.
Collaborate with broader Bottler teams (CCT- Core Customer Team) and (BOWT – Bottler Operating Work Team) for continuous improvement initiatives, while aligning on the challenges at hand and devising effective solutions.
Manage weekly and monthly account team meetings to support all three banners, fostering strong communication and synergistic efforts across all units.