Director, Customer Relationship Engagement

Adobe•San Jose, CA

20d

About The Position

Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity The Sales Strategy, Operations and Enablement (SOE) organization is the established engine that runs Adobe’s Enterprise Field organization, enabling predictable revenue growth and maximizing sales team productivity. This is a global team of over 500 professionals across critical areas including go-to-market (GTM) strategy, sales operations, enablement, compensation, and systems management. The Director, Customer Relationship Engagement will serve as a strategic partner to the Chief Revenue Officer (CRO) to elevate the quality, consistency, and impact of executive-level customer interactions. This role owns the end-to-end process of customer meeting prioritization, preparation, execution, and follow-up — ensuring every engagement drives clarity, action, and long-term relationship value. Role reports to the VP, Global Sales Operations.

Responsibilities

Establish and manage standardized meeting request process to include customer criteria to validate and prioritize requests.
Prepare the CRO for customer engagements by developing concise, insight-rich briefs on each account — including business context, relationship history, opportunity landscape, and next-step recommendations representing both DX and DME activity.
Coordinate meeting logistics (agendas, prep calls, pre-reads, attendee alignment) in collaboration with account teams, executive assistants, and sales leadership.
Collaborate with the CEC team and account team to prepare CRO for CECs to include speaking notes and presentations.
Partner with account team to capture and manage follow-up actions post-meeting — ensuring ownership, accountability, and timely updates.
Synthesize insights from customer meetings to identify trends, opportunities, and risks — feeding them into strategic reviews and operational action plans and consolidating into a Trip Report to be messaged to the field.
Develop and maintain executive-ready materials (standard briefing docs, follow-up summaries, dashboards) that enable efficient preparation and closed-loop communication.
Partner cross-functionally with Marketing, Customer Success, and Product to ensure alignment on key customer narratives and initiatives.
Champion a premium customer experience by ensuring every CRO touchpoint reinforces trust, clarity, and Adobe’s strategic value proposition.
Ensure customer sponsor programs are working effectively, focused on the right accounts and engage the CRO effectively.
Manage CRO customer and partner relationship book to ensure ongoing connectivity.
Partners with VP SOE to ensure CRO time applied for maximum impact.