Director, Customer Enablement

Pfizer • Lake Forest, IL

3d • Remote

About The Position

The Director, Customer Enablement is a strategic leader responsible for supporting Hospital and Biosimilar commercial teams with Field Force Operational excellence, actionable insights, and innovative solutions. This role is pivotal in designing and optimizing field force models, driving portfolio performance, and ensuring effective alignment and segmentation across the portfolio. The Director will collaborate with key digital partners and stakeholders, including Account Management, Sales, Marketing, and Operational Excellence teams to deliver data-driven strategies that enhance business outcomes.

Requirements

• Bachelor’s degree required; MBA or other advanced professional degree (e.g., PhD, MD, JD) preferred.
• 8+ years of experience in pharmaceutical, biotech, or medical marketing/sales/consulting, with strong knowledge of the pharmaceutical marketplace.
• 5+ years of direct experience in commercial operations, business analytics, and/or strategic consulting.
• Experience with external vendor data sources.
• Knowledge of Pfizer Customer Master data and direct/indirect sales universe preferred.
• Effective team player with strong influence, negotiation, and relationship management skills.
• Strong project and process management skills, especially in highly matrixed and dynamic environments.
• High emotional intelligence and adaptability during times of change.
• Proficiency in IQVIA data sources and advanced Excel skills; SQL skills preferred.
• Proven ability to identify opportunities, assess business hypotheses, and recommend actions for business growth.
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
• This position requires permanent work authorization in the United States.

Responsibilities

• Strategic Leadership & Business Planning Lead operational execution of marketing and sales force customer strategies by optimizing customer master data across 5000+ Hospitals, over 600 products, and over 100+ Account Management and field facing colleagues.
• Provide a productive environment for business reviews by portfolio, offering clear diagnoses of performance drivers, actionable customer insights, and robust plans to address customer trends.
• Design, implement, and maintain Health System Directors and field force alignments, targeting strategies, and segmentation across brands and portfolios.
• Lead launch enablement for incentive compensation, reporting, and alignment with IC cross-functional partners.
• Oversee all field-facing reports and incentive compensation across US Hospital and Biosimilar teams.
• Facilitate portfolio initiatives related to field force execution, including targeting, pilots, and contests, etc.
• Manage warehouse set-up, monthly reporting and ad hoc reporting requests as needed.
• Deepen market knowledge to identify strategic opportunities and gaps, develop and implement solutions through regular engagement with field-based colleagues and understanding of market and customer trends.
• Serve as a strategic advisor to marketing and field teams, strengthening business acumen in disease areas, customer trends, competitive landscapes, and real-world challenges impacting performance.
• Maintain third-party relationships to ensure accurate and timely customer alignments.
• Drive analyses of market and brand drivers, fostering a customer-focused approach to business planning.
• Develop understanding national, regional and local market dynamics and customers -- including providers, payers, patients and influential policy makers of the portfolio.
• Serve as a subject matter expert in Pfizer Customer Master data, IQVIA data, and Pfizer database infrastructure, including Snowflake and SMART Tool.
• Manage monthly product lists for IC strategic drivers.
• Segmentation review and innovations.
• Oversee Hospital and Biosimilar HUB design/layout/function improvements.
• Collaborate with the Customer Enablement team and cross-functional leaders to identify business opportunities, share best practices, and address training and development needs.
• Promote the sharing of methodologies, analytical approaches, and customer master data management across business units.

Benefits

• participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program
• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution
• paid vacation, holiday and personal days
• paid caregiver/parental and medical leave
• health benefits to include medical, prescription drug, dental and vision coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees