Director, Customer Deployment & Sustainment
About The Position
Mytra is seeking a Director of Customer Deployment & Sustainment to lead end-to-end execution and lifecycle ownership of our customer deployments. This leader will own the strategy, execution framework, external partnerships, and operational excellence of bringing Mytra systems from pre-deployment readiness through commissioning, go-live, and long-term sustainment. This role operates at the intersection of Operations, Hardware, Supply Chain, Customer Experience, and Field Services. You will serve as the executive point of accountability for deployment success, cross-functional readiness, and sustained system performance at customer sites. You will build scalable processes, develop playbooks, and lead a high-performing team responsible for construction coordination, system commissioning, and post-launch service excellence.
Requirements
- 10+ years of experience in deployment, operations, hardware implementation, construction coordination, or field execution leadership
- 5+ years leading managers and cross-functional teams
- Proven experience bringing complex hardware/software systems from install through commissioning and full production ramp
- Deep understanding of: Material flow systems Hardware installation and site build readiness Operational scaling and sustainment models
- Strong cross-functional leadership experience across Operations, Product, Supply Chain, and Customer teams
- Experience managing executive-level stakeholders internally and externally
- Ability to operate strategically while diving deep into technical and operational details
- Experience building scalable playbooks and standardized processes across multiple customer deployments
Nice To Haves
- Experience in robotics, automation, warehouse systems, or supply chain technologies
- PMP or similar program management certification
- Experience supporting enterprise-level customers
- Background in construction management, industrial systems, or large-scale hardware commissioning
- Experience building partner-based service models
Responsibilities
- Own the end-to-end Customer Deployment & Sustainment strategy across all customer sites
- Lead quarterly, monthly, and weekly planning across deployment and sustainment teams to ensure predictable execution
- Serve as the executive POC (or assign POC leadership) for all construction, commissioning, and sustainment-related cross-functional initiatives
- Partner closely with Internal Operations (VP of Scaling & team), Supply Chain, Hardware, and CX to coordinate: Material readiness (kits, landed materials, trucking to site) Site prep, layout and building readiness Hardware installation and system bring-up Commissioning and ramp to full operational capacity
- Establish and scale standardized deployment and sustainment playbooks
- Ensure systems are commissioned, operational, and meeting ISA and customer performance requirements
- Own team OKRs and continuously evaluate business impact against company-level goals
- Build and develop a high-performing team of deployment managers, field leaders, and sustainment personnel
- Drive prioritization and resource allocation across all internal deployment programs
- Support other CX teams to ensure seamless customer experience across lifecycle phases
- Escalate and resolve customer scope changes, performance gaps, and execution risks
- Define long-term sustainment strategy including: Service technician programs Partner enablement and training Ongoing maintenance frameworks
- Contribute to company-level operational strategy as a senior leader
Benefits
- Competitive compensation and equity grants at a high-growth company backed by top-tier VCs
- Fully subsidized health coverage, including medical (baseline plans), dental, and vision for employees and dependents
- 401(k) plans and employer-subsidized life insurance
- Fully subsidized lunch and snacks at HQ—we eat and share stories together at the “long” table
- Generous PTO and company-paid holidays, including one week over the winter break so everyone can recharge together
- Voluntary pet insurance, Voluntary Life Insurance, Accident, Critical Illness, and Hospital Indemnity
- Fully subsidized tax advisory services and education to help you understand your equity
- Commuter benefits, including a up to $150 monthly commuter benefit
- Lively, modern combined office and lab space where we rapidly iterate through design, build, and test phases
- Fully equipped onsite gym and showers at headquarters
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
