Director, Culinary and Foodservice Operational Strategies

Premier Inc.

10d•$113,000 - $188,000•Remote

About The Position

The Director of Culinary and Foodservice Operational Strategies develops and enhances programs that support the foodservice departments within the Premier membership. The scope of the program includes operational excellence in the self-op environment, a Premier management program in the self-op environment, outsourcing with Premier’s contracted supplier and analysis and negotiation support for outsourcing decisions. This position in conjunction with the Vice President, will develop, sell, and market the Foodservice Operational Strategies program on a national basis throughout the Premier membership. In addition, this position is responsible for the contract utilization, member satisfaction, data analysis and integrity, financial results and member education and communication for the members in this program. These activities will be focused on driving member savings, contract performance, and revenue growth within Foodservice at Premier. This role will participate in the communication of the Foodservice Operational Strategies Program to the members’ executive suite regarding the benefits of Premier’s Foodservice contract portfolio and this program. In addition, this role is responsible for the hiring and performance of the membership-based staff that fall under this program. The Director is responsible for: Department strategy development and execution of programs to support member foodservice operations. Providing and supporting membership value-added and fee for service consulting services. All Culinary related programs and services. Development and standardization of programs, quality controls, policies, processes, and procedures.

Requirements

Years of Applicable Experience - 7 or more years
Bachelors (Required)
Remain in a stationary position for prolonged periods of time
Be adaptive and change priorities quickly; meet deadlines
Attention to detail
Operate computer programs and software
Ability to communicate effectively with audiences in person and in electronic formats.
Day-to-day contact with others (co-workers and/or the public)
Making independent decisions
Ability to work in a collaborative business environment in close quarters with peers and varying interruptions

Nice To Haves

10 or more years of applicable experience
Functional experience in group purchasing operations is desirable
Demonstrated track record of meeting/ exceeding sales targets
Experience in foodservice operations/supply chain/outsourcing
Proven track record in program development and implementation.
Experience conducting executive level presentations.
Master’s degree in culinary arts
American Culinary Federation Chef Certification
Certified Dietary Manager
Registered Dietitian

Responsibilities

Program Implementation and Member Support
Market and sell the Foodservice Operational Strategies Programs
Program Development / Enhancements
Education / Knowledge Share
Supplier Relations
Ensure member satisfaction with Premier Foodservice Operational Strategies Program
Oversee implementation of program components at member sites
Service and provide day-to-day support to the Foodservice Operational Strategy program participants
Assist members in hiring, training, and consultative management support for the member-based program resources
Consult with members on contract optimization opportunities, renegotiation of contracts, and RFPs
Utilize member surveys, focus groups and other means to develop key member satisfaction strategies for the Foodservice Operational Strategies program participants
Create customer programs and services to increase member satisfaction in the foodservice areas
Communicate important program information to membership and Premier field
Respond to member inquiries and questions
Participate in the preparation of the strategic business plan, including sales plan for Premier’s growth in the Foodservice Operational Strategies program
Assist with the development of sales presentations and marketing collateral for new business growth
Implement metrics for measuring financial results for: Self op revenue retention, management fees from interim solutions, administrative fees from outsourcing supplier and savings driven by assistance with outsourcing negotiation and analysis
Assist with the development of the program offerings for the Culinary and Foodservice Operational Strategies Programs
Continue the enhancement the program based on metrics and feedback from the membership
Participate in the education of the c-suite and other key decision makers on outsourcing and Premier’s program offerings
Work with outsourcing supplier to create a transparent model for outsourcing and promote within the membership where outsourcing has been chosen as the strategy for operating their foodservice department
Promote contract utilization with awarded supplier and proactively assist with moving business from non-contract suppliers