Director, Critical Events Management

Fidelity Investments • Westlake, TX

3d • $110,000 - $222,000 • Hybrid

About The Position

As Director coordinating Critical Incident Response, you will play a pivotal role in advancing the firm's enterprise-wide crisis management program within the Corporate Risk organization. Reporting to the Vice President of Critical Events and Crisis Management, your role involves crafting and improving program capabilities. You will develop and maintain critical documentation. You will lead exercises and work with senior leadership and key partner teams across the organization, including Communications, Human Resources, Legal, Technology, and Global Security. The Role Drive the development and execution of the organization's critical event management strategy in alignment with enterprise resiliency objectives. Create, update, and maintain crisis management playbooks for scenarios impacting infrastructure, technology, and reputation. Design and facilitate tabletop exercises across diverse scenarios. Convene and support the Executive Crisis Management Team, ensuring preparedness and alignment on response strategies. Build and preserve an accessible library of crisis management policies, standards, and guidelines. Partner closely with Communications, HR, Legal, Global Security, and Technology to ensure integrated and effective response capabilities. The Expertise and Skills You Bring 10-15 years of experience in financial services or other large corporations with a focus on crisis management and/or business resiliency. Strong understanding of disaster recovery and business continuity frameworks and guidelines. Proven track record to engage and influence partners across all levels of the organization, particularly senior leaders, to solve complex and cross functional challenges. Strong communication, problem solving, critical thinking and analytical skills, with a record of driving actionable outcomes. Experience in emergency response and handling critical situations. Professional certifications such as DRI (CBCP), or BCM (DRCP, DRCS) certifications (helpful but not required). Bachelor's degree and/or master's degree or equivalent experience. The Team The Crisis Management and Critical Events team belongs to the enterprise risk management group. Our group of dedicated professionals is responsible for developing and accomplishing the company's resiliency strategy, ensuring continuity of operations during disruptions. Company Overview At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to [email protected]. Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. The base salary range for this position is $110,000-222,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors. Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted. Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Requirements

• 10-15 years of experience in financial services or other large corporations with a focus on crisis management and/or business resiliency.
• Strong understanding of disaster recovery and business continuity frameworks and guidelines.
• Proven track record to engage and influence partners across all levels of the organization, particularly senior leaders, to solve complex and cross functional challenges.
• Strong communication, problem solving, critical thinking and analytical skills, with a record of driving actionable outcomes.
• Experience in emergency response and handling critical situations.
• Bachelor's degree and/or master's degree or equivalent experience.

Nice To Haves

• Professional certifications such as DRI (CBCP), or BCM (DRCP, DRCS) certifications (helpful but not required).

Responsibilities

• Drive the development and execution of the organization's critical event management strategy in alignment with enterprise resiliency objectives.
• Create, update, and maintain crisis management playbooks for scenarios impacting infrastructure, technology, and reputation.
• Design and facilitate tabletop exercises across diverse scenarios.
• Convene and support the Executive Crisis Management Team, ensuring preparedness and alignment on response strategies.
• Build and preserve an accessible library of crisis management policies, standards, and guidelines.
• Partner closely with Communications, HR, Legal, Global Security, and Technology to ensure integrated and effective response capabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees