Director, Critical Events Management

Fidelity • Westlake, TX

3h • $110,000 - $222,000 • Hybrid

About The Position

As Director coordinating Critical Incident Response, you will play a pivotal role in advancing the firm’s enterprise-wide crisis management program within the Corporate Risk organization. Reporting to the Vice President of Critical Events and Crisis Management, your role involves crafting and improving program capabilities. You will develop and maintain critical documentation. You will lead exercises and work with senior leadership and key partner teams across the organization, including Communications, Human Resources, Legal, Technology, and Global Security.

Requirements

• 10-15 years of experience in financial services or other large corporations with a focus on crisis management and/or business resiliency.
• Strong understanding of disaster recovery and business continuity frameworks and guidelines.
• Proven track record to engage and influence partners across all levels of the organization, particularly senior leaders, to solve complex and cross functional challenges.
• Strong communication, problem solving, critical thinking and analytical skills, with a record of driving actionable outcomes.
• Experience in emergency response and handling critical situations.
• Bachelor’s degree and/or master’s degree or equivalent experience.

Nice To Haves

• Professional certifications such as DRI (CBCP), or BCM (DRCP, DRCS) certifications (helpful but not required).

Responsibilities

• Drive the development and execution of the organization’s critical event management strategy in alignment with enterprise resiliency objectives.
• Create, update, and maintain crisis management playbooks for scenarios impacting infrastructure, technology, and reputation.
• Design and facilitate tabletop exercises across diverse scenarios.
• Convene and support the Executive Crisis Management Team, ensuring preparedness and alignment on response strategies.
• Build and preserve an accessible library of crisis management policies, standards, and guidelines.
• Partner closely with Communications, HR, Legal, Global Security, and Technology to ensure integrated and effective response capabilities.

Benefits

• comprehensive health care coverage and emotional well-being support
• market-leading retirement
• generous paid time off and parental leave
• charitable giving employee match program
• educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees