Director, Crisis Service Operations-Administration - Behavioral-FR
About The Position
Provides executive leadership and strategic oversight for all crisis response and stabilization programs, ensuring alignment with system goals for access, quality, and safety. Lead operational management of 23-hour observation, crisis stabilization unit, mobile crisis and other crisis services. Oversee budget, staffing, and regulatory compliance with DCF, AHCA, Joint Commission, and all applicable state statutes. Develop, implement, and monitor revenue-generation strategies aligned with the crisis center’s service model, and funding opportunities. Lead performance initiatives, including monitoring access, safety indicators, outcomes, and compliance metrics. Represent crisis services in community forums, collaborative meetings, and system- of-care planning efforts. Utilize data to drive decision-making, identify trends, and ensure accountability for program outcomes. Provide leadership support during critical incidents, emergency response, or system- level crises May require occasional evening, weekend, or on-call, rotation coverage availability due to 24/7 operations. Regular engagement with external agencies and system partners. The Health Care District of Palm Beach County is an independent special taxing district that has served as a healthcare safety net for more than 36 years to fill in gaps in access to healthcare services. This unique healthcare system covers the entire county and provides a wide range of services such as nine community health centers (Federally Qualified Health Centers) which serve everyone regardless of ability to pay; school health teams in 172 public schools; a lifesaving Trauma Hawk aeromedical helicopter program; a rural, public teaching hospital, Lakeside Medical Center; an award-winning skilled nursing center; a ground ambulance program for Health Care District patients needing a higher level of care and the county’s Trauma Agency, which ensures quality outcomes within the county’s trauma system and leads initiatives to prevent traumatic injury. We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, creed, religion, military or veteran status, age, sex, pregnancy status, genetic information, national origin or ancestry, citizenship, physical or mental disability, marital status, sexual orientation or identification status, or any other legally recognized category protected by jurisdictional, state or federal law. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. We are also committed to maintaining a safe, healthy, and productive work environment for all employees. As such, we are a Drug-Free Workplace. This role may require Agency of Health Care Administration (AHCA) background screening and clearance. As required under House Bill 531, applicants may review AHCA’s education and awareness information at the following link: https://info.flclearinghouse.com/
Responsibilities
- Provides executive leadership and strategic oversight for all crisis response and stabilization programs, ensuring alignment with system goals for access, quality, and safety.
- Lead operational management of 23-hour observation, crisis stabilization unit, mobile crisis and other crisis services.
- Oversee budget, staffing, and regulatory compliance with DCF, AHCA, Joint Commission, and all applicable state statutes.
- Develop, implement, and monitor revenue-generation strategies aligned with the crisis center’s service model, and funding opportunities.
- Lead performance initiatives, including monitoring access, safety indicators, outcomes, and compliance metrics.
- Represent crisis services in community forums, collaborative meetings, and system- of-care planning efforts.
- Utilize data to drive decision-making, identify trends, and ensure accountability for program outcomes.
- Provide leadership support during critical incidents, emergency response, or system- level crises
- May require occasional evening, weekend, or on-call, rotation coverage availability due to 24/7 operations.
- Regular engagement with external agencies and system partners.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
