Director, Corporate Account Management

Fiserv • Berkeley Heights, NJ

305d

About The Position

As the Director, Corporate Account Management, you will lead, monitor, and develop Account Management staff responsible for advancing clients' knowledge, utilization, and satisfaction with Fiserv products and services. Your team plays a meaningful role in providing seamless, high-quality service and support while thinking and acting strategically to help grow existing client relationships, achieve revenue growth goals, and retain business. This role ensures we deliver top-level customer service for our Enterprise payment processing accounts.

Requirements

• 4+ years of experience in relationship management or service management-related positions.
• 3+ years of management or supervisory experience.
• 3+ years of experience in payment processing, merchant services, or related environments.
• Ability to travel 30%.

Nice To Haves

• Demonstrated conflict management skills.
• Prior experience leading customer support roles.
• Knowledge of Fiserv products.
• Four-year college degree or equivalent work experience.
• Mentoring and developing others.

Responsibilities

• Proactively communicate problems, issues, and status updates to assigned clients.
• Handle critical requests or complaints to ensure speedy resolution and client satisfaction.
• Develop client relationships through visits and phone calls.
• Analyze client surveys with the Account Executive to identify areas for improvement and develop action plans.
• Collaborate with clients and all levels of Fiserv management to facilitate timely and accurate problem resolution.
• Align employees with Client Service goals and implement necessary systems to track progress.
• Establish behavioral, developmental, and results metrics and coach for performance excellence.
• Provide timely and effective recognition and resolve problems as they arise and conduct effective annual performance appraisals.

Benefits

• Paid holidays and generous time off policies, including Recharge & Refuel time for qualifying associates.
• Free counseling through our Employee Assistance Program (EAP).
• Competitive salaries and the Fiserv 401(k) Savings Plan.
• Employee Stock Purchase Plan.
• Living Proof program for recognition and rewards.
• Medical, dental, vision, life and disability insurance options.
• Well-being resources through the Fuel Your Life program.
• Training, development, certification, and internal mobility opportunities.
• Employee Resource Groups promoting diversity and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree