Director, Consumer Technology Strategy & Operations

MidFirst Bank • Oklahoma City, OK

5d

About The Position

Are you a forward‑thinking digital leader ready to shape the future of banking? We’re seeking a Director, Consumer Technology Strategy & Operations to lead the vision, strategy, and execution of our digital channels and enterprise process excellence initiatives. In this high‑impact role, you will champion customer experience, drive operational efficiency, and guide cross‑functional teams to deliver meaningful business results.

Requirements

• Proven leadership building and launching digital platforms in financial services.
• Experience introducing new brands and digital experiences across web and mobile channels.
• Senior‑level expertise leading complex, cross‑functional initiatives.
• Strong executive presence with excellent communication and influencing skills.
• Proficiency in Agile (Scrum/Kanban) and Waterfall methodologies.
• Strategic thinking, strong prioritization skills, and sound decision‑making.
• Highly organized, detail‑oriented, and effective in fast‑paced environments.
• Bachelor’s degree required; MBA or related graduate degree preferred.

Nice To Haves

• Familiarity with human‑centered design is a plus.

Responsibilities

• Lead the strategic direction and roadmap for digital channels across all brands (mobile, online, and web).
• Deliver seamless, intuitive customer experiences using strong UX and human‑centered design principles.
• Evaluate and optimize business processes to enhance efficiency, reduce risk, and support growth.
• Leverage performance data and customer insights to inform priorities and measure outcomes.
• Manage and develop the Digital Banking team; oversee high‑visibility initiatives in Agile and Waterfall environments.
• Partner with senior leaders, providing clear communication, executive updates, and strategic recommendations.
• Ensure adherence to regulatory requirements and strong controls to safeguard customer information.
• Collaborate across Technology, Operations, Marketing, and business units to align on digital initiatives.
• Manage vendor relationships and budgets to support channel performance and innovation.
• Stay ahead of industry and consumer trends to guide future strategy.

What This Job Offers

• Job Type: Full-time
• Career Level: Director