Director, Consumer Access Strategy, Access & Navigation

Valley Health System • Mahwah, NJ

1d

About The Position

Position Summary The Director, Consumer Access Strategy utilizes customer-centric methods to ensure the optimal operational infrastructure is in place to support Valley Health System’s strategic growth and delivery of the ideal access experience for VHS’s patients, healthcare teams and referring providers. This position is responsible for strategic leadership and management of the centralized access and navigation operations across VHS. This individual will work closely with the clinical chairs and operational leaders throughout VHS to ensure that optimal patient access strategies are developed, implemented, and sustained, achieving the goals and metrics approved by senior leadership. Collaborates with appropriate entity leaders throughout the System (The Valley Hospital, Valley Medical Group, Valley Home Care and ColigoCare), to determine vision and strategy, and develops, implements and manages system functions related to centralized scheduling. This position has direct operational and administrative responsibility for VHS’s Access and Navigation Center.

Requirements

• Bachelor's degree required. Master's degree in related field preferred.
• Minimum of 7 years of leadership role in healthcare.
• Knowledge of Patient Access, Practice operations, Registration, and Revenue Cycle operations required.
• Customer Orientation – establish and maintain long-term relationships with both internal and external customers of the Contact Center, building trust and respect by consistently meeting and exceeding expectations.
• Communication - communicate clearly and concisely with all levels of the organization, both internally and externally.
• Organization - proactively prioritize needs and effectively manage both human and capital resources.
• Leadership - guide the department toward desired outcomes, setting high performance standards and delivering leading quality services in the market. Demonstrated ability to gain trust of key organizational leaders, faculty, team members, and direct/indirect reports
• Change Advocate – champion change and feel confident navigating through change management, operational efficiency and process improvement strategies.
• Continuous Improvement – create and inspire a continuous process improvement mindset, with the ability to pioneer and independently drive change initiatives.
• Influencer – collaborative focus on influencing standardization and change within entity and corporate departments, as well as physicians and their offices in order to ensure the overall success of the Contact Center and Revenue Cycle operations.
• Financial Management – develop and manage tools and processes to successfully oversee budget.
• Technical Expert – strong operational expertise in Contact Center technology

Benefits

• Medical/Prescription, Dental & Vision
• Discount Program (Full Time/Part Time Employees)
• Group Term Life Insurance and AD&D(Full Time Employees)
• Flexible Spending Accounts and Commuter Benefit Plans
• Supplemental Voluntary Benefits ( e.g. Short-term and Long-term Disability, Whole Life Insurance, Legal Support, etc.)
• 6 Paid Holidays, Paid Time Off (varies), Wellness Time Off, Extended Illness
• Retirement Plan
• Tuition Assistance
• Employee Assistance Program (EAP)
• Valley Health LifeStyles Fitness Center Membership Discount
• Day Care Discounts for Various Daycare Facilities

What This Job Offers

• Job Type: Full-time
• Career Level: Director