Director-Compliance GFCC

American Express•Phoenix, AZ

10h•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Global Financial Crimes Compliance (GFCC) is an organization within Global Risk & Compliance (GRC) and is responsible for leading the enterprise-wide Anti-Money Laundering, Sanctions, and Anti-Corruption compliance functions. This team has global responsibility for identifying, investigating, and reporting suspicious activity, including money laundering and terrorist financing, and provides broad analytical and operational support for the company’s enterprise-wide GFCC control framework. Job Summary The Director, GFCC Reporting and MIS Enablement - Reporting and Analytics, will be part of the newly created second line GFCC Enablement organization and will be responsible for leading the strategy, design, and delivery of reporting, analytics, and management solutions across global financial crimes investigative processes. This role is primarily focused on building and leading a centralized reporting and analytics function that enables consistent, scalable, and data-driven oversight of investigative operations across Anti-Money Laundering, Screening, Enhanced Due Diligence, Anti-Corruption Payments Monitoring, and related investigative teams. The Director will establish consolidated reporting dashboards, executive scorecards, and key performance metrics that provide leadership with clear visibility into investigative operations, portfolio trends, productivity, service levels, quality indicators, and emerging risks. This leader will partner closely with investigative leaders, analytics teams, product and technology partners, and key compliance stakeholders to create an integrated reporting and insights operating model that improves transparency, supports strategic decision-making, and strengthens operational planning across the organization. The role will also identify and advance opportunities to use predictive analytics to inform leadership on operational strategies, investigative portfolio impacts, workforce demand, capacity planning, and prioritization decisions. The successful candidate will lead the design and implementation of standardized approaches for: establishing a centralized reporting and analytics framework across multiple investigative functions creating consolidated dashboards across relevant Financial Crimes investigative processes developing standardized scorecards, KPIs, and operational performance metrics across teams and geographies driving consistency in metric definitions, reporting routines, data governance, and management information standards delivering executive reporting and actionable insights on volumes, productivity, staffing, turnaround times, service levels, and portfolio risk trends using predictive analytics and scenario analysis to support leadership decisions on operational strategy, investigations portfolio impacts, and planning identifying opportunities to improve operational efficiency, process transparency, reporting accuracy, and analytical maturity supporting transformation initiatives tied to reporting infrastructure, dashboard modernization, data quality, and enhanced analytics capabilities partnering with workforce planning and operational leaders to align reporting insights with staffing models, forecasting assumptions, and capacity strategies

Requirements

Significant experience leading reporting, analytics, business intelligence, or operational insights functions across large-scale investigative, compliance, risk, fraud, or operational organizations.
Strong understanding of operational metrics, KPI frameworks, scorecard design, dashboard development, forecasting methodologies, and performance reporting.
Demonstrated experience building centralized and scalable reporting solutions across multiple teams, processes, or geographies.
Proven ability to create consolidated dashboards and executive reporting that support data-driven decision-making and senior leadership oversight.
Strong analytical skills, with the ability to synthesize large and complex data sets into clear business insights, trends, and recommendations.
Experience applying advanced analytics, predictive analytics, or scenario modeling to support operational strategy, portfolio management, and planning decisions.
Experience partnering effectively with operations, analytics, technology, product, and risk/compliance stakeholders.
Strong leadership and people management experience, including building high-performing teams and developing talent.
Excellent communication and influencing skills, with the ability to engage senior leaders and translate analytical findings into business actions.
Demonstrated ability to lead through ambiguity, manage competing priorities, and deliver change in a complex, highly regulated environment.
Proven track record of driving strategic transformation and operational improvement through reporting and analytics capabilities.
Bachelor’s degree required; advanced degree a plus.

Nice To Haves

Experience in financial crimes, Compliance, Operations, fraud operations, or other investigative environments.
Experience supporting global teams and multi-process operational environments.
Familiarity with reporting tools, dashboard platforms, and workforce planning solutions.
Experience designing executive-level scorecards, governance routines, and performance reporting frameworks for operational management.
Experience leveraging predictive analytics, business intelligence tools, and data visualization capabilities to support senior leadership decision-making.

Responsibilities

Lead reporting builds and analytic support function across Global Financial Crimes investigative processes and teams.
Develop and implement a centralized operating model for management reporting, dashboards, scorecards, and operational insights.
Design and maintain consolidated reporting dashboards that provide leadership with near real-time visibility across Financial Crimes investigative processes, including volumes, aging, productivity, staffing, service levels, quality, and emerging operational risks.
Establish standardized definitions, methodologies, and governance for operational KPIs, scorecards, and performance reporting across multiple processes and geographies.
Deliver executive-level reporting and business insights that inform strategic decisions related to investigations portfolio management, prioritization, resource allocation, and organizational performance.
Identify opportunities to apply predictive analytics, trend analysis, and scenario modeling to anticipate workflow shifts, portfolio impacts, staffing needs, and operational risks.
Translate complex operational and investigative data into clear, actionable insights and recommendations for senior leadership.
Partner with investigative process owners, workforce planning teams, product, technology, and data teams to improve reporting capabilities, dashboard usability, and data integrity.
Drive governance and discipline around reporting cycles, metric standards, scorecard design, data sourcing, and performance transparency.
Support planning and forecasting activities by providing analytical insights into demand trends, capacity implications, productivity assumptions, and operational trade-offs.
Lead, develop, and mentor a high-performing team focused on reporting, dashboard development, business intelligence, and operational analytics.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities