Director, Community Engagement

Care Compass Network•City of Binghamton, NY

2d•Hybrid

About The Position

Reporting to the Chief Operating Officer, The Director, Community Engagement is responsible for developing and executing comprehensive strategies to build, strengthen, and sustain relationships with healthcare providers, community-based organizations, advocacy groups, and other key partners. This role ensures alignment between stakeholder engagement efforts and organizational program goals, driving collaboration, participation, and overall program success across a diverse service region.

Requirements

Bachelor’s degree in Healthcare Administration, Public Health, Business, or related field; Master’s degree, preferred.
7-10+ years of experience in stakeholder engagement, provider relations, healthcare operations, or community partnerships.
Demonstrated experience working with healthcare providers, community-based organizations, and external partners.
Experience managing & overseeing business agreements.
Strong leadership, communication, and relationship-building skills.
Experience leading cross-functional initiatives and managing complex projects.
Proven ability to develop and execute strategic engagement and outreach plans.
Experience with training development, event planning, and communications strategies.
Strong analytical skills with the ability to use data to drive decision-making.

Nice To Haves

PMI Program Management Professional (PgMP), or other leadership certifications, preferred.

Responsibilities

Develop and implement comprehensive stakeholder engagement strategies that strengthens relationships with healthcare providers, community based organizations, and other partners as appropriate. Align engagement activities with organizational program goals and operational priorities.
Cultivate and maintain productive partnerships with provider organizations, community agencies, advocacy groups, and other external stakeholders across the service region. Identify opportunities to deepen collaboration and expand program reach.
Lead outreach initiatives designed to increase awareness, participation, and collaboration among service providers and community partners. Ensure consistent communication and engagement across a geographically diverse network of stakeholders.
Oversee the design and delivery of regional trainings, webinars, and educational resources for partner organizations. Ensure stakeholders are well-informed about program objectives, operational processes, and available resources.
Direct marketing and communications efforts that support program visibility and partner engagement. Oversee the development of outreach materials, messaging, digital communications, and promotional campaigns that support stakeholder participation.
Lead the planning and execution of conferences, regional meetings, stakeholder forums, and other events that foster collaboration and knowledge sharing among partners.
Oversee coordination of stakeholder contracting processes in collaboration with legal, finance, and operations teams. Ensure efficient onboarding of new partner organizations and maintain strong communication throughout the contracting lifecycle.
Work closely with program leadership, operation teams, strategy, finance, and business intelligence functions to ensure stakeholder engagement efforts support program implementation and operational effectiveness.
Establish metrics and feedback mechanisms to assess the effectiveness of stakeholder engagement activities. Use data and stakeholder feedback to refine strategies, improve participation, and strengthen relationships.
May assume additional responsibilities, as requested.