Director, Communications - Digital Fulfillment

Walmart•Bentonville, AR

21d•$110,000 - $220,000

About The Position

Position Summary... Director, Digital Fulfillment Communications As a key leader within Walmart’s U.S. eCommerce Communications team, you’ll define and lead the storytelling around one of Walmart’s most exciting growth areas—our Digital Fulfillment ecosystem. From Express Delivery and InHome services to drones and emerging fulfillment innovations, you’ll bring to life how Walmart delivers on convenience, speed, and trust at scale. Your work will shape how customers, associates, and the media see Walmart as a tech-powered, human-centered leader redefining what it means to “shop smarter and live better.” About the Team The eCommerce Communications team is part of Walmart’s Global Communications organization and the heart of our omnichannel storytelling. We connect customers to the innovation, people, and technology powering Walmart’s promise—from app to store to doorstep (and beyond). Working hand-in-hand with partners across Corporate Affairs, Operations, Marketing, Technology, and Supply Chain, we craft compelling stories that highlight how Walmart is driving the future of retail, meeting customers where they are, whenever and however they want to shop. What you'll do...

Requirements

Executing bold, creative communications experience that enhances public perception of Walmart’s eCommerce and omni-channel innovations.
Experience managing the launch of new products or services, including national and local campaigns.
Ability to shape the way customers experience our brand—through timely, relevant, and resonant communications.
A collaborative spirit and executional excellence in everything you do.
Direct experience with large-scale eCommerce communications.
An understanding of how to communicate and partner within a complex, matrixed organization to maximize impact.
Your confidence using data and insights as key components of strategy, targeting, and measurement.
Your ability to take initiative, manage competing priorities, weigh and mitigate risks, and pivot as required.
Curiosity around new ideas, testing new approaches, and pushing for constant improvement.
Executive presence, thought leadership, and a knack for delivering compelling narratives in a fast-paced, ever-evolving environment.
Bachelor’s degree in Communications, Public Relations, Business, or related field and 5 years’ experience in public relations, communications, or relevant area OR 7 years’ experience in public relations, communications, or relevant area.
2 years’ supervisory experience or experience leading cross-functional teams.

Nice To Haves

experience working as a staff member of a government official
Master's degree in Journalism, Communications, Public Relations, or related field
Working in a global environment

Responsibilities

Lead Walmart’s communications strategy for delivery and fulfillment innovations, including Express Delivery, InHome, drone delivery, and last-mile technology.
Position Walmart as a pioneer in speed, convenience, and digital-first retail through bold, proactive storytelling.
Develop and execute integrated communication strategies that amplify Walmart’s commitment to innovation and customer satisfaction across owned, earned, and social channels.
Partner across eCommerce, Operations, Tech, and Corporate Affairs to ensure a unified and consistent message about Walmart’s delivery leadership.
Collaborate closely with marketing, product, and media teams to maximize storytelling reach and impact.
Support executive communications and thought leadership opportunities that elevate Walmart’s presence in the retail and technology landscape.
Build compelling narratives that highlight how Walmart’s fulfillment innovation improves customers’ lives—combining data, emotion, and purpose.
Craft executive messaging, blog posts, media materials, and social content that celebrate Walmart’s delivery innovation and impact.
Serve as a corporate spokesperson and trusted media contact for Walmart’s delivery and fulfillment initiatives.
Use data, analytics, and audience insights to evaluate communications impact and continuously refine strategies.
Monitor trends in eCommerce, delivery, and retail innovation to keep Walmart’s storytelling fresh, relevant, and forward-looking.

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.

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