Director, Communications Consultant

Fidelity Investments•Merrimack, NH

1d•Hybrid

About The Position

Director, Communications Consultant The Role As an Implementation Communications Consultant, you will collaborate with Fidelity clients to develop the implementation strategy and then operationalize that strategy to build and deliver high-quality, efficient communications to participants primarily in the Strategic Market, with some Large/Select projects as well. You will deliver critical information to plan participants during periods of change. Your focus will be on sophisticated, new client implementations, new plan setups, corporate actions, and other large event projects. The Team You will work with multiple client projects simultaneously, depending on the level of complexity. Your efforts will help Fidelity profitability by offering efficient, digital solutions that engage participants. You will partner internally with key collaborators like implementation, marketing, product, legal and production to meet client needs. You will partner externally with key customers like plan sponsors, consultants, and Fidelity’s vendors.

Requirements

Experience in employee benefits communication and/or financial services preferred
At least 5 years communications consulting experience preferred
Strong project management experience required
NASD Series 7 and 63 licenses (must be acquired within 90 days of hire)
Solid understanding of communication processes from writing and design through distribution across multiple media (print, email, internet, video)
Ability to write and/or edit readable, user-friendly copy and integrate graphics to improve message
Ability to think critically and make decisions independently
Knowledge of the communications and financial industry standards
Displays strong leadership and mentoring proficiencies
Consultative selling skills and experience
Client servicing skills and experience

Responsibilities

Coordinate with the client on a communication & education strategy for the project, uncovering key client priorities and needs
Review project/program requirements and build a communications project plan or timeline, lead all aspects of project plan results, and provide status updates
Acquire client, plan and project information from the client, internal partners, and prior record-keeper to inform communications
Draft print and email communications, microsites, forms, employee meeting presentations, and other educational components ensuring high PADU adherence and cost efficiencies
Review communications with Fidelity legal/compliance, internal service team and the client
Coordinate production, setup, and delivery of communications.
Position various communication campaigns with clients and acquire high adoption rates
Complete project on time and within budget with high client happiness and upon project completion, reliably transition client to ongoing CC
From a leadership perspective, represent C&E in cross-functional projects and initiatives
Act as a knowledgeable resource for internal business partners on C&E implementation services