Director, Commissions & Incentives

T-Mobile•Overland Park, KS

About The Position

T-Mobile is seeking exceptional talent to join its executive team, looking for a leader to drive strategic initiatives and lead a talented team of professionals. The ideal candidate will have a proven track record of success, navigating complex challenges and capitalizing on emerging opportunities. As a key member of the executive team, this role will be crucial in shaping and executing organizational strategy, contributing to continued growth and market leadership, and fostering innovation, collaboration, and a positive company culture. The Director of Sales Commissions will work directly with senior leaders, field sales management, and internal partners in Care, Branded Retail, Indirect, and B2B to plan and implement channel compensation plans and strategy. This leader will develop strategies to optimize business processes, drive continuous improvement, and deliver results, building and implementing programs to expand and simplify the operational experience for field sales. The Director will also partner internally and cross-functionally to align support from internal business partners to key objectives, support cross-channel HQ teams leading enterprise initiatives and business strategy, and effectively lead staff, contractors, and vendor support, as well as achieve results through cross-functional collaboration.

Requirements

More than 10 years’ experience leading and managing sales operation duties in business or corporate environment.
Leadership - Shown leader with ability to network and establish relationships to efficiently solve business problems.
Collaboration -Strong development leader who can effectively collaborate with the support team.
Ability to understand business needs through collaboration with Sr. Director/VP of Sales Operations.
Business Growth - Experience working in growth environments and a proven change agent.
Business Operations -Demonstrated ability to effectively lead a large and organizationally complex operation and collaborate efficiently with other parts of the organization.
Peer Counseling - Experienced working with/counseling senior-level leadership and supporting change management initiatives.
Customer Oriented - Customer focused.
People Management & Development - Has awareness of each team member’s career goals; facilitates development discussions; and provides challenging tasks and assignments to promote development.
Bachelor’s Degree
At least 18 years of age
Legally authorized to work in the United States

Nice To Haves

Masters Preferred.
Telecommunications - Background in the telecommunications industry or consumer technology with cross-cultural and frontline audiences is a plus.

Responsibilities

Accountable for all frontline, field, and internal reporting & KPI metrics related to commissions.
Primary data source for cross-channel partners including Marketing, FP&A, Accounting, Payroll, Internal Audit, and Sales Operation Excellence.
Responsible for coordinating all User Testing and Audit functions within the organization, including the development and implementation of quality assurance and continuous improvement programs.
Serves as a business partner and provides senior-level operations counsel and feedback to guide discussions and strategies related to the channel.
Responsible for end-to-end commissions system experience and execution processes.
Partner cross-functionally to develop new operational processes in support of products/services, sales initiatives, strategy, organizational change, and other key initiatives across critical internal and external collaborators.
Hire and lead a professional operations and reporting support team (as needed); inspire to high levels of performance and alignment with what we value.
Also responsible for other Duties/Projects as assigned by business management as needed.