Director, Commercial Training and Development

Alnylam Pharmaceuticals

2d

About The Position

The Director, Patient Services Training is a strategic leader responsible for designing and executing capability-building strategies that enable Patient Services teams—including Patient Education Liaisons (PEL), Case Managers (CM), and related roles—to deliver exceptional patient and provider support.
Reporting to the Senior Director, US Commercial Training & Development, this role partners closely with Patient Services, Market Access, Medical, and Operations leadership to translate business priorities into scalable learning solutions that drive patient-centric outcomes, operational excellence, and consistent execution across the patient journey.
This role will lead the development of onboarding, continuous learning, and role-specific capability programs, while ensuring alignment with evolving Patient Services processes, CRM systems, and compliance requirements. The Director will also build strong cross-functional partnerships and contribute to the advancement of innovative, data-driven learning approaches.

Requirements

• Bachelor’s degree required; advanced degree preferred
• 8+ years of experience in pharmaceutical, biotech, or healthcare, with strong exposure to Patient Services, Market Access, or related functions
• Demonstrated experience in training, capability development, or commercial enablement
• Prior people management experience required
• Strong understanding of Patient Services operations, including case management, patient support programs, and access processes
• Proven ability to translate business and operational needs into scalable capability solutions
• Demonstrated ability to influence cross-functional stakeholders in a matrixed environment
• Experience using data and performance metrics to assess impact and drive continuous improvement
• Strong foundation in adult learning principles and modern learning approaches
• Excellent communication, facilitation, and leadership skills

Nice To Haves

• Experience supporting CRM implementations or operational process training preferred

Responsibilities

• Strategic Capability Development
• Define and execute the Patient Services training and capability strategy aligned to business priorities and patient journey needs
• Partner with Patient Services leadership to identify performance gaps and capability needs across PEL, Case Manager, and support roles
• Translate operational workflows, patient journey requirements, and CRM processes into targeted learning strategies and solutions
• Program Design & Execution
• Oversee the design and implementation of role-specific training programs, including onboarding, process training, and continuous capability development
• Ensure training supports effective patient engagement, access navigation, and cross-functional coordination
• Lead readiness efforts for key initiatives, including new program launches, process changes, and system implementations (e.g., CRM)
• Learning Innovation & Effectiveness
• Drive adoption of modern learning approaches, including just-in-time learning, digital resources, and workflow-integrated tools
• Establish learning objectives, competency frameworks, and evaluation strategies aligned to patient services performance
• Monitor and assess training effectiveness using KPIs, field feedback, and operational metrics
• Operational Alignment & Governance
• Ensure training content aligns with approved Patient Services processes, compliance requirements, and regulatory standards
• Partner with cross-functional teams to ensure training is integrated early in program design and implementation cycles
• Maintain strong governance, documentation, and alignment with CRB and compliance processes
• Stakeholder & Vendor Management
• Build strong partnerships with Patient Services, Market Access, Medical, Commercial Operations, HR, and external partners
• Manage vendors to deliver high-quality, scalable learning solutions aligned to business needs
• People Leadership & Team Development
• Lead and develop training team members supporting Patient Services roles
• Build capability across the organization through train-the-trainer approaches and scalable learning models

Benefits

• We offer comprehensive benefits including medical, dental, and vision coverage, life and disability insurance, a lifestyle reimbursement program, flexible spending and health savings accounts and a 401(k)with a generous company match.
• Eligible employees enjoy paid time off, wellness days, holidays, and two company-wide recharge breaks.
• We also offer generous family resources and leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Director