Director, Commercial Training

Zenas BioPharma•Waltham, MA

1d•$184,000 - $230,000•Remote

About The Position

The Director of Training leads the vision, strategy, and execution of Zenas Bio Pharma training programs, ensuring all commercial field-facing teams are equipped with the knowledge, skills, and capabilities needed to excel. This role oversees the development, integration, and continuous enhancement of training frameworks, curricula, digital learning assets, and capability-building initiatives that support both initial onboarding and ongoing professional development across all commercial functions required for Account Management. The Director provides strategic oversight of vendors and training partners to ensure consistency, quality, and alignment across the commercial field. Working cross-functionally with Commercial Leadership, Medical Leadership, Compliance, Marketing, HR, and Field Leadership, this role translates strategic business priorities into high-impact learning solutions that elevate field performance and drive commercial excellence. This leader guides the development of modern learning systems and processes, identifying capability gaps through data, field insights, and performance metrics. The Director plays a key role in supporting product launch, enhancing field readiness, and strengthening leadership capabilities throughout the organization.

Requirements

Bachelor’s degree (science or business preferred) or equivalent combination of relevant education and applicable job experience may be considered. MBA preferred.
A minimum of 10 years’ progressively responsible experience in pharmaceutical sales and training, with a minimum of 6 years in training.
Demonstrated leadership and teaching/facilitation ability.
Proven ability in creating effective training materials.
Proven application of adult learning principles.
The ability to successfully navigate challenging situations and conversations with diplomacy, respect and flexibility when required.
Excellent interpersonal and communication skills.
Organization, initiative, and self-motivation.
Project and vendor management experience.
Professionalism, integrity, and the ability to comply with strict policy, work in a highly regulated environment and maintain confidential information and data.
Ability to travel up to 30%.

Nice To Haves

A focus on Immunology &/or Rare Disease preferred.
Experience with product launches and Account Management experience is highly desired.
Experience in launching a product in a rare disease

Responsibilities

Coordination of the new hire training and ongoing skills/knowledge training across all commercial field-facing teams.
Ensure that the training curriculum and on-boarding processes meet the current and emerging needs of the field-facing employees.
Oversee the development, updating, and use of all training modules that are appropriate for commercial employees.
Create training materials that enhance the learning process; including study guides, home study materials, assessments, frequently asked questions, competitive overviews, etc.
Lead commercial training across all settings which include 1:1 meetings, conference calls, live classroom, etc.
Gather and analyze data from direct field observations, focus groups, and other methods to identify potential training gaps and suggest areas for improvement that will enhance performance and achieve Zenas Bio Pharma goals.
Manage the training of commercial employees on cross functional business rules (ie. Veeva CRM, Concur, Patient Services data/CRM, etc.).
Support leadership in leading content development workstreams across field meetings from an objective, content, and agenda standpoint.
Work with the cross-functional teams to gather feedback on training needs and development of necessary meeting workshops to meet those needs.
Work with sales leadership to facilitate management-level “train-the-trainer” sessions.
Create and manage the Learning Management System (LMS), and all vendors related to field training and development resources.
Work with corporate compliance and/or our compliance agency partner to ensure field employees are trained and up to date on policies and procedures that affect their respective functional areas.
Other duties as assigned