Director, Commercial Systems and Data

Immunome, Inc.•Bothell, WA

2d•$194,304 - $242,162

About The Position

Immunome is building the commercial systems and data capabilities required to prepare for launch and scale a high-performing, efficient commercial organization. The Director, Commercial Systems and Data will own the strategy, roadmap, and operating model for Commercial and Field Medical CRM, data aggregation/data lake integration, and the dashboards, KPI tracking, and standardized reporting required to enable clarity, performance management, compliance, insights, and rapid decision-making. This leader will build a unified commercial data ecosystem grounded in accuracy, usability, compliance, predictable insights, and transparent performance—while establishing cross-functional governance, data standards, and scalable field training to drive adoption and sustained value. Key deliverables include CRM architecture and workflow governance with an enhancement roadmap; unified commercial data vision and strategy; data aggregator implementation and day-to-day operations; data alerts; role-based CRM and analytics training; and commercial data governance strategy and SOPs.

Requirements

Bachelor’s degree required; advanced degree preferred (e.g., Business, Information Systems, Data/Analytics, Engineering, or related).
A minimum of 10+ years of experience in biotech/pharmaceutical commercial operations, commercial systems (CRM), data platforms/analytics, and/or related functions.
Proven experience administering and governing Commercial and/or Field Medical CRM (including data hygiene, workflows, change control, and enhancement roadmaps).
Experience implementing and operating a data aggregator and/or commercial data lake integration, including master data management (MDM) concepts and practices.
A strong track record of delivering dashboards, KPI tracking, and standardized reporting tied to commercial performance management.
Experience building cross-functional governance models, SOPs, and operating rhythms for systems and data.
Strong field enablement orientation, including experience designing and delivering role-based training to drive adoption and consistent execution.
Strong project/program management skills with demonstrated ability to lead through ambiguity in a high-growth or launch-ready environment.
Vendor and budget management experience; comfort managing multiple workstreams, timelines, and stakeholders simultaneously.
Experience partnering with Legal/Regulatory/Compliance and Medical Affairs to ensure compliant system and data practices
Strategic, execution-oriented leader with a builder mindset and comfort operating in a fast-paced, highly collaborative environment.
Deep understanding of how commercial field teams operate and how CRM, data, and reporting enable targeting, execution, and performance management.
Strong data fluency with the ability to translate business questions into scalable data requirements, governance standards, and reporting solutions.
Demonstrated ability to establish practical governance that balances speed, usability, and compliance.
Strong communication and stakeholder alignment skills; credible partner to Sales, Marketing Operations, Field Medical, IT, and senior leadership.
Strong facilitation, training, and change management skills to drive adoption and sustained use of systems and data.
High integrity with a demonstrated commitment to compliant behaviors, data stewardship, and patient-centricity.

Responsibilities

Develop and implement a unified commercial data vision and strategy that enables clear performance management, compliant execution, and rapid decision-making across Sales, Marketing Operations, and Field Medical.
Define the target-state commercial data ecosystem (CRM, data aggregation, reporting/visualization, governance) and build a scalable roadmap aligned to launch milestones and growth.
Translate commercial priorities into actionable system requirements, metric definitions, and data products that drive field execution and leadership visibility.
Own Commercial and Field Medical CRM capabilities end-to-end, including architecture, configuration, workflows, data model, user experience, and ongoing enhancements.
Establish CRM workflow governance, enhancement intake/prioritization, change control, release management, documentation, and communication practices.
Drive CRM data hygiene standards and operating routines (e.g., account/HCP maintenance, activity capture expectations, required fields, and quality controls).
Partner with Sales, Marketing Operations, and Field Medical leadership to ensure CRM supports core field workflows and evolves with business needs.
Ensure appropriate role-based access, auditability, and compliant use of data and workflows in partnership with Legal/Regulatory/Compliance and Medical Affairs (as applicable).
Lead the implementation, build, and ongoing day-to-day operations of the commercial data aggregator and its integration into the commercial data lake.
Oversee master data management (MDM) and identity resolution processes that enable trusted HCP/HCO and account hierarchies, including ongoing stewardship and issue resolution.
Establish data quality monitoring, exception handling, refresh cadences, and service-level performance expectations with vendors/partners.
Ensure stable integrations and data flows between CRM, third-party sources, and reporting/analytics platforms to support consistent commercial reporting.
Deliver dashboards, KPI tracking, and standardized reporting for systems and workflows supported by this role, ensuring alignment to overall commercial reporting and performance rhythms.
Define and maintain metric logic, reporting definitions, and data dictionaries to ensure consistency and reduce ambiguity across teams.
Implement data alerts and proactive insights (e.g., exceptions, data quality flags, performance signals) to accelerate action and improve operational control.
Establish and maintain commercial data governance strategy, SOPs, and an operating model that enables cross-functional decision-making for systems, workflows, and data standards.
Create and lead cross-functional governance forums and routines (e.g., intake, prioritization, data standards, and issue management) to ensure alignment and disciplined execution.
Ensure accuracy, usability, and compliance across the commercial data ecosystem, including appropriate controls for data access, privacy, and documentation.
Design, deliver, and evolve role-based field training for CRM including onboarding and ongoing reinforcement.
Develop scalable training materials, job aids, SOPs, and workflows that improve adoption, consistency, and field effectiveness.
Partner closely with Commercial Enablement/Training, Sales Leadership, Marketing Operations, and Field Medical leadership to align training to execution needs and governance requirements.
Provide oversight for commercial systems and data vendors/partners, including scope definition, implementation governance, performance management, and day-to-day coordination.
Manage budgets, contracts/scopes of work, timelines, risks, and dependencies for CRM, data aggregator, reporting/visualization, and related services.
Identify opportunities to streamline operations, improve scalability, and strengthen governance through process redesign and technology enablement.