Director Commercial Bank Credit Governance

Webster Bank

156d

About The Position

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer. Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work! If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses, and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer. At Webster Bank, our financial intermediation activities are organized broadly around three distinct lines of business: the Consumer Bank, the Commercial Bank, and Healthcare Financial Services. This position is aligned to the Commercial Bank, reporting into the Strategic Delivery & Governance team within the Commercial Administration organization. The Director, Commercial Bank Credit Governance will report to the Managing Director, Commercial Bank Governance and will be responsible for building and managing a comprehensive first-line governance framework focused on credit processes within the Commercial Bank. This role will lead the lifecycle management of frontline commercial credit procedures, templates, and forms, ensuring alignment with credit policy, operational compliance, and internal control standards. The Director will work closely with Commercial Banking lines of business, the centralized Front Line Control Office (FLCO), and second-line Credit Risk to ensure procedural integrity and risk alignment across the credit lifecycle.

Requirements

• Bachelor’s degree required
• 7+ years of experience in commercial banking, credit operations, or credit risk governance.
• Strong understanding of credit policy, lending operations, and first-line risk responsibilities.
• Experience working with second-line risk and control functions
• Control-minded, systems-oriented individual with exceptional organization skills and acute attention to detail.
• Strong project management and documentation skills; experience with governance tools such as SharePoint, How2Work, or similar platforms.

Nice To Haves

• Familiarity with commercial lending systems (e.g., Sageworks, nCino, PrecisionLender, Salesforce, Fiserv, LoanIQ, Nautilus) is a plus.

Responsibilities

• Own and manage the lifecycle of commercial lending templates, forms, and operating procedures, ensuring timely updates, version control, and audit readiness.
• Ensure alignment of first-line credit procedures with credit policies, in close partnership with second-line Credit Risk.
• Design and maintain a transparent change management process for credit procedures, including documentation, approvals, and communication protocols.
• Collaborate with FLCO teams to embed frontline controls, risk mitigations, and escalation protocols into credit procedures and practices.
• Support remediation of control gaps identified during audits, exams, or self-assessments related to commercial credit processes.
• Contribute to regulatory and internal reviews, including documentation preparation, walkthroughs, and response coordination.
• Aid in the resolution of complex operational risk issues related to credit execution and contribute to a risk-aware culture through training and procedural clarity.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees