Director, Commercial Applications

Hines•Houston, TX

About The Position

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. As the Commerical Applications Director at Hines, you will be primarily focused on leading and supporting Technology initiatives, either supported and developed internally or externally. This role will assist with requirements analysis, process documentation and user acceptance testing while working with internal Hines IT or external vendor technology teams and firm-wide business users.

Requirements

Bachelor’s Degree in Computer Science or Information Systems, or a related field from an accredited institution is strongly preferred; Masters in Business Administration is a plus
Five or more years of experience in event coordination/event administrative support, customer service, hospitality, or travel industry. Tech office environment preferred
Ten or more years of experience assisting with implementing new technologies, including software testing and training
Five or more years in the Commercial Real Estate Industry
Five or more years of experience with CMMS tools and other property technology. PRISM experience preferred
Strong ability to articulate technical concepts to non-technical users
Ability to execute change management while collaborating with key stakeholders across the firm
Ability to create a project plan and manage it. Agile experience desired
Knowledge of the following technology products/platforms: Jira, Microsoft, SharePoint, Smartsheet, Excel/Power Query, and flow chart software (Miro or similar); eagerness to learn new business technology tools to utilize as solutions or collaborate with IT to develop
Ability to create technical writeups, summaries and reports using proper format, punctuation, grammar, diction, and style
Working knowledge of the real estate industry and real estate technology
Ability to communicate effectively with internal and external stakeholders in a professional, courteous manner
Unwavering commitment to integrity, the firm’s guiding principles and our leadership principles

Nice To Haves

PMP Certification preferred

Responsibilities

Understand critical business functions and work with business personnel to understand pain points
Lead and support discovery meetings with cross-functional stakeholders to share ideas and findings
Document results of discovery and requirements analysis
Create opportunities for economies of scale
Identify business process optimization and efficiencies
Provide recommendations to Supervisor(s) on proper course of action for a given process using discovery findings as support
Work with Supervisor(s) to determine what tools are best suited to produce solutions for the business need
Evaluate existing technology solutions and support growth in tech stack offered and supported by BTG
Where appropriate, use tools from the Hines tech stack to produce solutions.
Collaborate with Supervisor(s) on project management efforts
Support development of project plans by using optimal methodology
Update project plans and monitor project statuses
Undertake appropriate actions to minimize risks and failures
Assist in developing and implementing solutions, including user acceptance testing
Develop and review training material of deployed tools to enable business users to be self-sufficient
Support product owners for implemented tools, systems, or processes
Coordinate with stakeholders and Supervisor(s) to construct operational plan, scalable operating procedures and establish monitoring strategy
Assist with change management to properly offboard to appropriate process owners
Maintain and expand knowledge of current Hines business technology initiatives to map business needs to those solutions
Conduct external research of real estate industry best practices (where applicable) and determine if Hines’ requirements are in line with the market. Make recommendations where appropriate