AVP, Commercial Applications

Jackson Healthcare • Alpharetta, GA

3d • Hybrid

About The Position

Overview Jackson Physician Search is a leader in the permanent recruitment of physicians and advanced practice providers to hospitals and health systems across the United States. We have been recognized for our track record of results built on our clients’ trust in the talent of our team and the transparency of our process and fee structure. Joining our team means you’ll be working with our clients to continue our mission of bringing physicians and healthcare organizations together to improve the lives of patients, families, and communities. As one of Modern Healthcare’s Best Places to Work in Healthcare, we attract and retain the most talented and motivated recruitment professionals in the industry. Jackson Physician Search is part of the growing family of Jackson Healthcare companies. Our Values: Others First- Others Before Self Wisdom- Do the Wise Thing Growth- Keep Getting Better We are seeking a senior leader to own and evolve our Salesforce strategy, architecture, and execution. This role will serve as the connective tissue between our business and our technology - translating how we operate into scalable, efficient, and data-driven systems. This is not a traditional IT role. This leader will operate at both a strategic and tactical level, defining our long-term roadmap while also rolling up their sleeves to build, configure, and optimize within Salesforce. Equally important, this role will drive change management and adoption, ensuring that the systems we build are not only implemented but consistently used to improve performance across the organization.

Requirements

• 8–12+ years of experience in Salesforce architecture, business systems, or CRM leadership roles.
• Deep expertise in Salesforce (Sales Cloud required; Service Cloud and integrations a plus).
• Proven ability to translate business processes into scalable technical solutions.
• Hands-on experience with Salesforce configuration, automation, and reporting.
• Strong understanding of data modeling, system design, and integrations.
• Experience leading change management and driving system adoption.
• Ability to operate at both a strategic and execution level.
• Proficient in designing, building, and maintaining reports and dashboards using Salesforce and other business intelligence tools.
• Hands-on experience with system integrations, workflow automation, and identity management solutions such as Okta and Azure Active Directory.
• Proven track record of successfully leading projects while balancing multiple priorities in a fast-paced environment.
• Strong analytical and communication skills, with a focus on effective problem-solving and thorough documentation.
• Exceptional organizational and time management capabilities, with a commitment to meeting deadlines and maintaining accuracy.
• Interpersonal, strategic communication, and relationship-building skills.
• Service-oriented, detail-oriented, analytical, and critical thinking skills.
• Ability to demonstrate good judgement in selecting methods and techniques for obtaining optimal solutions.

Responsibilities

• Salesforce Strategy & Architecture Define and own the Salesforce roadmap aligned to company strategy and growth objectives Design scalable architecture across business development, recruiting, and operations workflows Establish and maintain data models, system structure, and governance standards Evaluate and lead build vs. buy decisions, integrations, and platform enhancements Ensure system performance, scalability, and long-term sustainability
• Business Process Translation & Optimization Partner with business leaders to translate workflows into clear, scalable system solutions Lead discovery sessions to define and refine: Pipeline stages and stage advancement criteria Workflow standardization across regions Conversion tracking and reporting logic Identify inefficiencies and redesign processes to improve productivity, data quality, and outcomes Ensure alignment between business processes, system workflows, and reporting outputs
• Change Management & Adoption (Core Pillar) Own end-to-end change management for all system and process initiatives Translate system changes into clear, role-specific expectations for end users Drive adoption of standardized workflows, data entry requirements, and system usage Partner with leadership to reinforce accountability and behavioral change Develop and execute training, communication, and enablement strategies Monitor adoption, data quality, and process adherence—intervening where gaps exist Ensure leaders are coaching to the system and using it to drive performance
• Hands-On Salesforce Execution Lead and directly contribute to Salesforce configuration and administration, including: Objects, fields, page layouts Flows, automation, and validation rules Reporting and dashboards Build and test solutions, including prototypes and iterative improvements Manage releases, QA, and ongoing system enhancements Support integrations and ensure data integrity across systems
• Cross-Functional Leadership & Alignment Serve as a strategic partner to Business Development, Recruiting, Operations, and Finance leadership Facilitate alignment across regions to drive consistency in how we operate Act as a thought partner to leadership on how systems can improve performance and decision-making Lead through influence—driving clarity, alignment, and accountability
• Continuous Improvement & Innovation Regularly assess system performance, usage, and effectiveness Identify opportunities to improve conversion rates, reduce inefficiencies, and enhance visibility Introduce automation, AI, and predictive capabilities as data maturity improves Stay current on Salesforce capabilities and emerging technologies

Benefits

• Uncapped Commission Plans & Established Career Path
• Beautiful Campus Amenities like an onsite Starbucks, state-of-the-art workout facility, multiple dining options, & onsite clinic
• President’s Club Trips to exotic locations like Greece, Ireland, France, Spain, Italy, etc.
• Health & Wellness: Competitive benefits and PTO, Wellness Program, 401K w/ Company Match, etc.
• Kickoff & Mid-Year Events
• Volunteer Opportunities & Charitable Match Program
• Awards & Recognition Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed