Director, Collaboration, Workplace & PAAS

WM•Houston, TX

1d•Onsite

About The Position

Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. I. Job Summary Waste Management is actively seeking a Director of Collaboration, Workplace & PAAS who will play a pivotal role in overseeing our collaboration and application initiatives. This visionary leader will be responsible for shaping and driving the overall strategy and day-to-day operations required to deliver robust, high-performing, scalable, and secure collaborative services that are tightly aligned with the evolving goals and needs of our business. II. Essential Duties and Responsibilities Strategic Leadership: Develop and execute the strategic roadmap for Collaboration, Workplace & PAAS, aligning with Waste Management's long-term goals and ensuring seamless integration with other technology and business initiatives. Operational Excellence: Oversee the design, implementation, and management of robust and scalable Collaboration, Workplace & PAAS services, ensuring high availability, redundancy, and disaster recovery capabilities. Team Leadership: Lead, mentor, and develop a high-performing team of professionals, fostering a culture of innovation, collaboration, and continuous improvement. Vendor Management: Establish and manage relationships with key vendors and service providers, negotiating contracts, monitoring performance, and ensuring compliance with service level agreements. Security and Compliance: Ensure that all Collaboration, Workplace & PAAS solutions comply with industry standards, regulations, and best practices for security, privacy, and data protection. Budget Management: Develop and manage the budget for Collaboration, Workplace & PAAS initiatives, optimizing costs while achieving desired outcomes. Performance Monitoring: Implement and maintain monitoring and reporting systems to track the performance and health of Collaboration, Workplace & PAAS solutions, identifying and addressing issues proactively. Stakeholder Engagement: Collaborate with cross-functional teams, including IT, operations, and business units, to understand their needs and ensure that Collaboration, Workplace & PAAS support their requirements. III. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Demonstrated Performance Experience: Minimum of 10 years of experience in Collaboration or PAAS solutions, with at least 5 years in a leadership role overseeing those teams. Technical Expertise: In-depth knowledge of voice services, collaboration solutions (M365), and AV technologies. Leadership Skills: Proven ability to lead and inspire teams, drive change, and deliver results in a fast-paced, dynamic environment. Analytical Skills: Strong problem-solving and analytical skills, with the ability to make data-driven decisions and manage complex projects. Communication Skills: Excellent written and verbal communication skills, with the ability to effectively convey technical concepts to non-technical stakeholders. B. Education and Experience Education: Bachelor's Degree (accredited) in Computer Science, MIS, Finance or similar area of study or, in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience Experience: Eight (8) years of prior work experience (in addition to education requirement) within Information Technology C. Certificates, Licenses, Registrations or Other Requirements None required. V. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day; Required to exert physical effort in handling objects less than 30 pounds part of the work day; Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely; Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely; Normal setting for this job is an office setting.

Requirements

Minimum of 10 years of experience in Collaboration or PAAS solutions, with at least 5 years in a leadership role overseeing those teams.
In-depth knowledge of voice services, collaboration solutions (M365), and AV technologies.
Proven ability to lead and inspire teams, drive change, and deliver results in a fast-paced, dynamic environment.
Strong problem-solving and analytical skills, with the ability to make data-driven decisions and manage complex projects.
Excellent written and verbal communication skills, with the ability to effectively convey technical concepts to non-technical stakeholders.
Bachelor's Degree (accredited) in Computer Science, MIS, Finance or similar area of study or, in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience
Eight (8) years of prior work experience (in addition to education requirement) within Information Technology

Responsibilities

Develop and execute the strategic roadmap for Collaboration, Workplace & PAAS, aligning with Waste Management's long-term goals and ensuring seamless integration with other technology and business initiatives.
Oversee the design, implementation, and management of robust and scalable Collaboration, Workplace & PAAS services, ensuring high availability, redundancy, and disaster recovery capabilities.
Lead, mentor, and develop a high-performing team of professionals, fostering a culture of innovation, collaboration, and continuous improvement.
Establish and manage relationships with key vendors and service providers, negotiating contracts, monitoring performance, and ensuring compliance with service level agreements.
Ensure that all Collaboration, Workplace & PAAS solutions comply with industry standards, regulations, and best practices for security, privacy, and data protection.
Develop and manage the budget for Collaboration, Workplace & PAAS initiatives, optimizing costs while achieving desired outcomes.
Implement and maintain monitoring and reporting systems to track the performance and health of Collaboration, Workplace & PAAS solutions, identifying and addressing issues proactively.
Collaborate with cross-functional teams, including IT, operations, and business units, to understand their needs and ensure that Collaboration, Workplace & PAAS support their requirements.