Director, Club Operations
About The Position
The Director of Club Operations (DCO) is a senior leadership role serving as the General Manager’s principal operational partner and second-in-command. This position provides broad oversight of day-to-day club operations while helping execute the club’s strategic vision, service culture, and financial objectives. The DCO collaborates closely with department heads to ensure a seamless, high-quality member and guest experience across all areas of the club. A visible and engaged leader, the DCO reinforces standards, supports teams, and ensures operational consistency during peak periods and major club events. The Club is excited to recruit for this role after the previous position holder, Jerrod Tumbleson, was promoted to General Manager at Olde Cypress Club, reflecting the strong development and advancement opportunities within our organization. You are an outgoing and personable professional with an interest in the hospitality industry. You are adept at effectively communicating with all types of people. You are organized, a problem solver, and highly proactive. You understand that service is at the heart of your job. You understand and live by the concept of being a “team player,” making sure that collaboration is essential to your success, as well as the success of those you work with. Your wisdom is clearly understanding what you know and what you don’t know and making sure that the right person handles the right problem. Most importantly, your values align with the values and culture of our members and our Club. Those values are on display every day and displayed with every decision you make.
Requirements
- Minimum 5 - 8 years of progressive leadership experience in private clubs, luxury resorts, or high-end hospitality environments.
- Minimum of 5 years Managerial experience in Food & Beverage operations.
- Strong financial acumen with demonstrated experience managing budgets and P&Ls.
- Exceptional leadership, communication, and organizational skills.
- High emotional intelligence and ability to work effectively with members, boards, and diverse teams.
- Must be able to lift 50 lbs.
Nice To Haves
- Bachelor’s degree in hospitality management, Business Administration, or related field preferred.
Responsibilities
- Assist the General Manager in overseeing all club operations to ensure efficiency, service excellence, and alignment with club standards
- Provide leadership coverage and decision-making support in the absence of the General Manager
- Promote consistency in service delivery, policies, and operating procedures across departments
- Partner with various department heads across the Club
- Encourage collaboration and communication among teams to deliver a unified member experience
- Support planning and execution of club programs, events, and daily operations
- Maintain a strong, visible presence throughout the club
- Engage with members and guests to build relationships, gather feedback, and support service recovery efforts
- Uphold a welcoming, professional, and service-oriented club culture
- Assist with budgeting, forecasting, and monitoring departmental performance
- Support cost controls, productivity initiatives, and operational efficiencies
- Participate in planning discussions related to capital projects, programming, and resource allocation
- Support recruitment, onboarding, coaching, and development of leadership team members
- Reinforce performance expectations, accountability, and professional standards
- Foster a positive, inclusive, and team-oriented work environment
Benefits
- 401(k) plan with generous employer match
- Comprehensive health, dental, and vision benefits
- A positive, team-oriented work environment
- Opportunities for professional development alongside top industry professionals
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
11-50 employees
