Director, Clinical Services

DaVita • Rockford, IL

1d • $97,000 - $153,000

About The Position

The Director, Clinical Services (DCS) serves as a strategic driver of clinical excellence. Empowering Clinical Services teams by driving accountability for safety response/readiness, developing talent through coaching, leading clinical outlier support initiatives across their division, and setting clinical strategy in partnership with divisional leaders. This role ensures alignment on quality improvement plans, regulatory compliance, strategic execution of clinical initiatives, and measurable outcomes in quality, safety, and patient care.

Requirements

• Bachelor’s degree in nursing or related field.
• Minimum of 8-10 years of clinical experience, with at least 4 years in a leadership role.
• Strong knowledge of regulatory requirements and quality improvement processes.
• Excellent communication and leadership skills.
• Intermediate computer skills and proficiency in MS Excel, Word, PowerPoint, and Outlook
• Current RN license in state of practice with no Board of Nursing disciplinary actions.
• Current driver’s license, reliable transportation, and vehicle insurance in the state of residence.
• Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position.
• Ability to lift minimum of 5 lbs to a max of 50 lbs unassisted and able to stand, sit, stoop, walk, stretch, reach, and use full range of body motions.
• Manual dexterity as required for specific equipment and ability to use computer keyboard and peripherals.

Nice To Haves

• Master’s degree in nursing, Healthcare Administration, or related field.
• Experience in dialysis or nephrology.
• Certification in healthcare quality or patient safety.
• Experience managing remote teammates.
• Certification in Healthcare Quality (CPHQ) or similar
• CPR & ANNA certification
• Currently hold or previously have held CNN, CSN, or Bonet Certification

Responsibilities

• Safety Response & Readiness Drive accountability with Clinical Services Managers to their core safety responsibilities; ensure timely completion of Safety Snapshots. Provide on-site support for large safety issues or Immediate Jeopardy surveys (CMS + CLUE).
• Coaching & Talent Management Drive accountability with MCS team to performance outcomes. Coach MCS where underperforming or struggling with difficult relationships. Create space for regular development conversations; advocate for TM growth opportunities/succession planning.
• Driving Clinical Outlier Support Drive prioritized process execution for opportunity areas in partnership with Operations & Home leaders. Resource priorities by largest value to clinical excellence. Rally MCS team across Division to drive clinical outcomes/safety for all modalities. Collaborate with Operations leaders to drive accountability where appropriate.
• Sets Clinical Strategy for Division Lead Division’s Clinical Landscape/strategic alignment on outcomes/quality/safety in partnership with DVP. Execute rollout of clinical initiatives/action plans; ensure accountability/measurable outcomes.
• Perform other duties as assigned

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace ® , backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees