Director, Clinical Services

DaVita Kidney Care

1d • Onsite

About The Position

The Director, Clinical Services and Operations is a senior clinical leader responsible for shaping and executing clinical strategies across the division. This role partners closely with divisional and operational leaders to drive measurable improvements in quality, safety, and patient outcomes. The DCS leads through influence, accountability, and talent development, ensuring clinical initiatives translate into sustainable results across all modalities. This is an opportunity for a strategic, outcome-driven clinical leader who thrives in complex environments and is energized by driving system-level improvement. DaVita (NYSE: DVA) is a comprehensive kidney care provider focused on transforming care to improve the quality of life for patients globally. The company is a leading provider of kidney care services in the U.S. and has been a leader in clinical quality and innovation for more than 20 years. DaVita is working to help increase equitable access to care for patients at every stage and setting along their kidney health journey—from slowing progression of kidney disease to streamlining the transplant process, from acute hospital care to dialysis at home. As of March 31, 2022, DaVita served 200,800 patients at 2,809 outpatient dialysis centers in the U.S. The company operated an additional 346 outpatient dialysis centers in 11 other countries worldwide. DaVita has reduced hospitalizations, improved mortality and worked collaboratively to help propel the kidney care community to adopt an equitable, high-quality standard of care for patients around the globe. To learn more about what it means to be a part of our Village, visit Careers.DaVita.com.

Requirements

• Associate Degree in Nursing (ASN) or Bachelor's Degree in Nursing (BSN) or related field
• Minimum of 8-10 years of clinical experience, with at least 4 years in a leadership role
• Strong knowledge of regulatory requirements and quality improvement processes
• Excellent communication and leadership skills
• Intermediate computer skills and proficiency in MS Excel, Word, PowerPoint, and Outlook

Nice To Haves

• Master’s degree in nursing, Healthcare Administration, or related field
• Experience in dialysis or nephrology
• Certification in healthcare quality or patient safety
• Experience managing remote teammates

Responsibilities

• Lead divisional readiness for safety events and regulatory oversight, ensuring strong systems, timely response, and sustained compliance
• Hold Clinical Services Managers accountable for core safety responsibilities and consistent execution of safety processes
• Provide on-site leadership during significant safety events or regulatory surveys (including CMS and CLUE)
• Lead, coach, and develop Clinical Services Managers to deliver strong clinical and operational performance
• Address performance gaps through targeted coaching and relationship management
• Build a strong leadership bench by supporting development planning, growth opportunities, and succession readiness
• Identify and prioritize clinical outliers and performance opportunities with the greatest impact on patient care and outcomes
• Partner with Operations and Home leaders to design and execute improvement strategies
• Allocate resources strategically to maximize clinical value and safety outcomes
• Align teams across the division to deliver consistent, high-quality results across all modalities
• Partner with the Divisional Vice President to set the clinical vision and strategic priorities for the division
• Translate strategy into actionable initiatives with clear ownership, timelines, and measurable outcomes
• Lead execution of clinical initiatives, ensuring accountability and sustained performance improvement
• Monitor progress and adjust strategy based on data, outcomes, and evolving business needs

Benefits

• A "community first, company second" culture based on Core Values that really matter.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.
• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
• Competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior