Director, Clinical Operations - Cancer Center South Bay

Stanford Health Care • San Jose, CA

21h • $100 - $133 • Onsite

About The Position

The Director of Cancer Center South Bay Clinic Operations, in partnership with the Senior Director, Cancer Network, provides strategic and operational leadership for ambulatory cancer care clinics across the Stanford Cancer Network. This role is accountable for the effective planning, personnel management, operational performance, and financial oversight of multiple clinics, programs, and cross-departmental initiatives to ensure high-quality, cost-effective care and a safe, efficient work environment. Leading through Patient Care Managers, Assistant Clinic Operations Managers, and front-line staff, the Director ensures that Stanford Health Care standards for clinical excellence, patient experience, and operational reliability are met across all assigned sites.

The Director is responsible for the full scope of clinic operations and business development for the Stanford Healthcare Cancer Network. Working collaboratively with the Vice President of Cancer Destination Service Line, the Executive Director of Radiation Oncology and Cancer Network, the Senior Director, Cancer Network, and the Medical Director of Cancer Center South Bay, the Director identifies and advances new programs and growth opportunities across the DSL Cancer Network.
Key focus areas include program planning and implementation, operational and financial performance monitoring, budget development, and continuous quality and performance improvement activities aligned with organizational goals. The Director functions with significant independence and is accountable for designing, implementing, and evaluating programs, projects, and initiatives that advance the mission and strategic priorities of the SHC Cancer Network. The Director will be responsible for supporting clinics and programs across the Cancer DSL Network as needed and maintaining cancer program database in a manner that meets standards for CoC and QOPI.

The Director-Clinic Operations participates fully, with the Vice President - Ambulatory Care Services - in providing management and leadership of the ambulatory care clinics and is accountable, with assistance from Clinic Managers and other lower level staff, for the effective strategic planning, and the personnel, operational, and financial management of multiple assigned clinic(s), program(s) and/or project(s) that cross multiple departments and/or services, to ensure optimal quality, cost-effective service/outcomes, and a safe and efficient work environment. The Director-Clinic Operations provide management and leadership to multiple ambulatory care clinics, this position is responsible for the total operation and business development of the Stanford Medical Outpatient Center located off-site in Redwood City. In collaboration with the Vice President, identifies and pursues new business development opportunities for the Ambulatory Division. This position acts in the absence of the Vice President for Ambulatory Care with full authority to carry out all responsibilities. The Director has total responsibility for operations in assigned clinics. Key functions of the position include most or all of the following: program planning, development, and implementation; program monitoring and evaluation; budget planning and monitoring; and quality and performance improvement to achieve organizational/departmental goals. The Director assumes full responsibility with considerable independence planning, designing, implementing and evaluating programs, projects, studies or other work for a major component of Ambulatory Care services.

Requirements

• Bachelor's degree in a work-related discipline/field from an accredited college or university
• Ten (10) years of progressively responsible and directly related work experience managing and leading programs, work units or departments of comparable size, scope and complexity
• Ability to contribute to health care policy formulation when working in partnership with a multidisciplinary team of health care providers
• Ability to delegate responsibly to others, activities according to ability, level of preparation, the standards of practice and regulatory guidelines
• Ability to develop programs and lead process improvement projects
• Ability to establish the strategic direction and business plans for a functional group
• Ability to initiate and implement change conducive to the improvement of the quality and safety of patient care delivery
• Ability to provide leadership, influence others to meet patient needs and achieve shared goals, to effectively prioritize system resources to provide quality and valued patient care, promote cooperative behaviors, act as a role model, resource and mentor
• Ability to supervise, coach, mentor, train, and evaluate work results
• Ability to use information and keep abreast of developments in technology to communicate, manage knowledge, mitigate error, and support decision-making in patient care
• Knowledge of current theories, principles, practices, standards, emerging technologies, techniques and approaches in the nursing profession, and the health care system, and the responsibility and accountability for the outcome of practice
• Knowledge of laws, rules and regulations; standards and guidelines of certifying and accrediting bodies; hospital and department/unit standards, protocols, policies and procedures governing the provision of nursing care in the area of assignment
• Knowledge of principles and practices of organization, administration, fiscal and personnel management essential to the practice of nursing in the larger context of health care.
• Knowledge of principles, practices and current trends in health care and hospital system organization and administration sufficient to provide clinical management, leadership, coordination, and operational direction for assigned areas of responsibility

Responsibilities

• Defines performance objectives and metrics for the department and assesses the level of competence of staff in a timely manner. Continuously assesses and improves department's performance based on "customer"needs; directs and participates in improving performance and services which benefit staff, patients and other customers. Collaborates with Clinic Managers to assist them and to maintain appropriate quality control programs in response to internal standards of care and external requirements.
• Develops and implements policies and procedures that guide and support the provision of services and which meet the external regulatory and statutory requirements; ensures that policies and procedures are compatible with the function and goals of the hospital and clinics. Monitors and assures compliance with regulatory agencies, JCAHO accrediting, and hospital policy for patient services and environmental and personnel safety.
• Ensure effective fiscal management of the department and ensures the proper utilization of organization's financial resources. Develops a department budget within designated deadlines according to all budgetary policies and procedures. Monitors budgets and takes corrective action when necessary, including administrative cost centers. Recommends ways to reduce expenditures and enhance revenues without compromising quality of services.
• Establishes programs and goals that promote the delivery of quality care and service in conjunction with managers. Facilitates coordination of integration of services within Ambulatory Care Clinics and with other departments by continually collaborating with other managers. Collaborates with clinic managers and others to develop, evaluate, and adjust organizational structures and systems to meet business needs/goals/mission in the most efficient and economical manner. Responsible for developing and implementing mechanisms and relationships that create alignment along economic, clinical delivery, service quality, and patient safety dimensions.
• Follows SHS safety and Infection Prevention guidelines, policies and procedures for self, patients, visitors and employees. Interprets and enforces Infection Prevention and Safety policies. Works collaboratively with Infection Prevention to implement policies in Ambulatory Care.
• Manages Human Resources (HR) to ensure quality services and promote employee relations. Oversees the hiring, orientation, training, scheduling, and supervision of all other staff. Reviews personnel performance evaluations submitted by managers and initiates personnel actions, such as merit increases, promotions, transfers, disciplinary action, and terminations.
• Plans, organizes, coordinates, and directs all patient care and non-patient care functions within the division to achieve objectives and comply with regulatory requirements. Communicates the hospital's mission, vision, and values, as well as departmental goals, to all staff. Attains all agreed to goals and objectives within specified time frames, as part of the organization's overall mission. Responsible for identifying new business develop opportunities for the Ambulatory Care Services Division.
• Promotes effective working relations and works effectively as part of a department team inter- and intra-departmentally to facilitate the department's ability to meet its goals and objectives. Effectively communicates departmental, organizational, and industrial information to staff.
• Provides leadership and guidance to other leaders and staff in goal setting, problem solving, resource management, and outcome achievement. Ensures there are adequate ongoing educational programs and training opportunities for all staff in area of responsibility, including orientation of new employees and relevant in-service education sessions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager