Director, Clinical Operations

Welcome Health, Inc • Los Angeles, CA

1d • Onsite

About The Position

Welcome Health is redefining what primary care for older adults can look like: deeply personal, relationship driven, and grounded in what matters most to each individual. Built on the principles of geriatric medicine and backed by SCAN Group, Welcome Health delivers care that meets patients where they are, including in home, in clinic, and virtual visits. Welcome Health is led by a team of clinicians and professionals who believe healthcare works best when time, trust, and humanity are at the center. Our providers are empowered to slow down, listen closely, and build lasting relationships with the people they serve. That same mindset applies to our employees – we invest in them by fostering a supportive environment where clinical excellence, collaboration, and worklife balance are truly valued. Welcome Health is a place where mission and medicine align – and where meaningful work is done every day, with purpose and pride. Welcome Health is an innovative medical group delivering primary care to older adults across Greater Los Angeles, Orange County, and Riverside. Our care model is anchored on what matters most to each patient. Our goal is to help patients stay healthy, independent, and living safely in the community. We provide comprehensive primary care with a special emphasis on geriatrics. Our model recognizes the unique needs of older adults, including preventive care, chronic disease management, and aging-related issues that meaningfully affect quality of life. What makes our model distinct is that care is primarily clinic-based, with the ability to continue supporting established patients in the home when clinically appropriate. This allows for continuity and more thoughtful, relationship-based care across settings. The Job The Director of Clinical Operations is responsible for overseeing day-to-day clinical and operational performance across multiple sites and care settings, including clinic and mobile care delivery. This role owns execution across care delivery, staffing, workflows, and site operations to ensure high-quality care, strong patient experience, and efficient performance. As Welcome Health continues to grow, the number of clinic locations is expected to expand over time. This leader will help scale operational infrastructure, staffing models, and standard work to support new clinic openings and ensure consistent performance as additional sites come online. The role will also partner cross-functionally on launch planning, onboarding, and stabilization to maintain a high-quality patient and provider experience during periods of rapid growth. This role is accountable for clinical, operational, financial, and people performance, including budget and P&L management across assigned markets. The Director partners closely with physicians and cross-functional leaders to design, implement, and continuously improve workflows, staffing models, and site operations, translating strategy into consistent, high-quality execution across care settings. This role reports directly to the CEO. The ideal candidate is a proactive, confident, mission-driven self-starter who thrives in a dynamic environment and is capable of achieving results through strong execution, sound judgment, and collaboration.

Requirements

• Deeply committed to improving care for older adults
• Strong operator who is organized, proactive, and accountable
• Comfortable leading in a fast-moving, evolving environment
• Able to build alignment across physicians, employees, and cross-functional stakeholders
• Trustworthy, resilient, and grounded in professionalism
• Strong communicator with sound judgment and a practical, hands-on approach to problem solving
• 5-10 years of experience in healthcare or a related field
• 5+ years of direct supervisory or people management experience
• At least 4 years of experience leading multi-site outpatient clinical operations, preferably in a value-based care setting serving Medicare Advantage or older adult populations
• Experience overseeing day-to-day practice operations and driving workflow improvement across clinical teams
• Experience supporting clinic-based and mobile or home-based care models preferred
• Skilled at building alignment among physicians, employees, and key stakeholders
• Experience troubleshooting operational issues, conducting root cause analysis, and leading process improvement initiatives
• Experience establishing and managing key performance indicators and operational goals
• Prior experience working with older adults is strongly preferred
• Experience with revenue cycle operations, coding workflows, and patient collections is preferred
• Bachelor’s degree required; Master’s degree in healthcare administration, business, public health, nursing, or related field is a plus
• Clinical or operational background such as RN, LVN, MSW, or similar is desirable but not required
• Experience in a high-growth, early-stage, or evolving healthcare environment preferred
• Market expansion, de novo, provider onboarding, or practice integration experience preferred
• Experience with Athena or similar electronic health record systems preferred
• Comfort using Microsoft Teams, Outlook, Excel, Word, and PowerPoint
• Excellent written and verbal communication skills
• Bilingual skills are a plus
• Ability and willingness to travel within the assigned service area
• Valid driver’s license required
• Tuberculosis Screening Policy To ensure the health and safety of our members, if you are selected for this position, your job offer with SCAN will be contingent on providing proof of Tuberculosis screening upon hire or providing proof of a negative screening within the last year. If you have a disability/medical reason or sincerely held religious belief that prevents you to provide information required in this policy, SCAN will initiate and engage in the interactive process to evaluate what, if any, reasonable accommodations may be available.

Responsibilities

• Full-time role, primarily weekday schedule
• Onsite leadership role supporting multiple sites and care settings
• Expected to travel regularly between clinic locations and other care delivery settings as needed
• Partners closely with physicians, practice leaders, and operational teams
• Uses Athena and other clinical and operational systems to support performance and workflows
• Partner with physician and executive leadership to design, implement, and continuously improve care delivery and operational workflows across clinic and mobile settings
• Oversee day-to-day operations across multiple sites to ensure access, continuity, quality, and patient experience
• Own performance across access, productivity, quality, patient experience, and cost; identify gaps and drive corrective action
• Manage budget and P&L for assigned markets, including staffing, resource allocation, and cost management
• Hire, develop, and manage clinical and operational teams to support performance and growth
• Ensure operational discipline across sites, including patient flow, provider productivity, capacity management, and consistent execution of workflows
• Drive consistency in workflows, documentation, and care delivery across sites
• Develop, implement, and maintain standard work, training materials, and operational tools to support consistent execution across teams
• Strengthen care coordination, including transitions of care and cross-functional processes
• Ensure operational compliance, including regulatory requirements, documentation standards, audit readiness, HIPAA requirements, and consistency of process execution
• Support site operations, including facilities coordination, safety standards, supplies, and vendor relationships as needed
• Review and analyze clinical, operational, financial, and people performance reports and implement action plans to address challenges
• Support onboarding of new providers, integration of new sites or acquired practices, and implementation of new initiatives
• Build and manage relationships with key partners, including health plans, vendors, and community organizations
• Demonstrate and advocate Welcome Health’s vision, mission, and values
• Delivers consistent operational performance across multiple sites and care settings
• Meets or exceeds targets across quality, access, patient experience, productivity, and financial performance
• Maintains strong cost discipline while supporting growth and access
• Builds a high-performing, accountable team with clear expectations, coaching, and follow-through
• Drives continuous improvement in workflows, efficiency, and care delivery
• Effectively translates strategy into execution across sites and teams
• Supports a compliant, well-run operating environment with strong executional consistency
• Actively supports the achievement of Welcome Health’s Vision and Goals.
• All other duties as assigned.

Benefits

• Base salary range: $106,200 to $153,705 per year
• Mostly remote work mode
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• Eleven paid holidays per year, plus 1 additional floating holiday, plus 1 birthday holiday
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1-10 employees