Director - Clinical Operations - Human Resources SME
About The Position
The Director, Human Resources SME will have expertise in a variety of human resources functional areas - including HR strategy and governance, recruiting, compensation management, employee & labor relations, employee benefits administration, workforce administration, and learning/organizational development. Expertise in a variety of fringe benefits – including health & welfare, retirement, paid-time off (vacation, sick, etc.), life insurance, and workers compensation. Develop and deliver high impact performance improvement and organizational change opportunities for hospitals and health systems to improve financial results and create a high performing HR model. Participate in complex client performance improvement engagements as the HR Subject Matter Specialist on assessment and implementation projects. Meets with clients to assess current state, identify and validate improvement opportunities, and determine appropriate recommendations and action steps to achieve improvement opportunities. Must have mastery of workflows, KPIs, and delivery models for most human resources functional areas. Provide and sell assessment and implementation project work. Keeps client service partner informed of services being proposed. May meet with client one-on-one, with the partner or manager, with a sales/marketing staff or as part of a client service team. Confers with leadership and other professionals in offices served to gain insights on client backgrounds and determine potential needs in human resources area. Initiates contact, follows up on requests, etc. Prepares draft proposals and/or engagement letters for providing services in accordance with established standards and confers with their supervisor for input and approval for projects planned. Meets with clients and conducts human resources consulting projects in one or more areas of specialization plus other human resource generalist projects. Seeks assistance from other consultants with expertise in unfamiliar areas. Prepares reports in accordance with established standards on consulting services performed for clients. Delivers reports where appropriate and discusses results and recommendations with clients. Provides on-going time and materials consulting services to established clients as needed and continually seeks business development opportunities. Documents consulting activities according to firm standards and prepares administrative reports as requested. Prepares and conducts seminars and workshops on human resources topics. Includes preparation of appropriate handout materials. Works with business development sales and marketing staff and performance improvement consulting services team to determine what services are to be emphasized and how they should be marketed. Participates in solution and sales development through thought leadership and industry trends. Supports the development and alignment of HR solution materials and marketing collateral to guide and enhance the Guidehouse HR offering. Completes client projects effectively and efficiently and maintains a high level of proficiency with available technology. Completes semi-monthly time reporting according to office standards, assists in billing of time to clients as requested. Attends appropriate professional meetings and conferences and reads publications to maintain and expand professional knowledge as a human resources consultant. Attends and contributes to internal meetings as requested. Becomes involved in appropriate community and professional activities for exposure to clients, potential clients, networking and other business development opportunities. Meeting billing and collection goals for assigned clients. Has the desire and drive to eventually become a performance advisor and mentor for assigned staff.
Requirements
- Experience and proven results with Performance Improvement (hospitals and health systems preferred) - human resources / fringe benefits subject matter specialist.
- Expertise and industry reputation in Human Resources and Benefits field.
- Four year college degree in human resources management or related field of study, SPHR preferred.
- 10+ years of highly successful experience in human resources, preferably with both specialization and generalist work activities.
- Highly effective interpersonal and communication skills, both written and verbal.
- Be a team player; demonstrate attention to detail and problem-solving skills; able to work independently.
Nice To Haves
- Previous hands-on experience with client services, training and project development desired.
- Must be very well organized, perceptive, dependable, and work well under pressure.
- Personal integrity and a strong personal commitment to meeting client needs are required.
- Must be able to make positive presentations before individuals and groups and win the trust and confidence of others.
- Have the base skills and personality to participate in business development activities.
- Proven management skills in leading large, complex projects.
Responsibilities
- Develop and deliver high impact performance improvement and organizational change opportunities for hospitals and health systems to improve financial results and create a high performing HR model.
- Participate in complex client performance improvement engagements as the HR Subject Matter Specialist on assessment and implementation projects.
- Meets with clients to assess current state, identify and validate improvement opportunities, and determine appropriate recommendations and action steps to achieve improvement opportunities.
- Provide and sell assessment and implementation project work.
- Keeps client service partner informed of services being proposed.
- Confers with leadership and other professionals in offices served to gain insights on client backgrounds and determine potential needs in human resources area.
- Initiates contact, follows up on requests, etc.
- Prepares draft proposals and/or engagement letters for providing services in accordance with established standards and confers with their supervisor for input and approval for projects planned.
- Meets with clients and conducts human resources consulting projects in one or more areas of specialization plus other human resource generalist projects.
- Prepares reports in accordance with established standards on consulting services performed for clients.
- Delivers reports where appropriate and discusses results and recommendations with clients.
- Provides on-going time and materials consulting services to established clients as needed and continually seeks business development opportunities.
- Documents consulting activities according to firm standards and prepares administrative reports as requested.
- Prepares and conducts seminars and workshops on human resources topics.
- Works with business development sales and marketing staff and performance improvement consulting services team to determine what services are to be emphasized and how they should be marketed.
- Participates in solution and sales development through thought leadership and industry trends.
- Supports the development and alignment of HR solution materials and marketing collateral to guide and enhance the Guidehouse HR offering.
- Completes client projects effectively and efficiently and maintains a high level of proficiency with available technology.
- Completes semi-monthly time reporting according to office standards, assists in billing of time to clients as requested.
- Attends appropriate professional meetings and conferences and reads publications to maintain and expand professional knowledge as a human resources consultant.
- Attends and contributes to internal meetings as requested.
- Becomes involved in appropriate community and professional activities for exposure to clients, potential clients, networking and other business development opportunities.
- Meeting billing and collection goals for assigned clients.
- Has the desire and drive to eventually become a performance advisor and mentor for assigned staff.
Benefits
- Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
- Benefits include:
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave and Adoption Assistance
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Student Loan PayDown
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
- Mobility Stipend
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What This Job Offers
Job Type
Full-time
Career Level
Director
