Director, Client Success - Programmatic
About The Position
The Director, Client Services - Programmatic is a strategic leader responsible for guiding and developing a team of programmatic client success managers to drive exceptional client outcomes. This role is focused on elevating team performance through strategic mentorship, creative problem-solving, and cross-functional collaboration. The Director ensures that all client-facing deliverables—from campaign recommendations to QBRs—reflect deep strategic thinking and align with client goals. Acting as a senior partner to internal planning teams, this individual helps translate complex client challenges into actionable media strategies, while proactively identifying industry limitations, measurement gaps, and platform nuances that may impact success. The Director, Client Services brings a high level of thought leadership, ensuring Zeta remains a trusted advisor to its clients across all facets of programmatic media. This role will be hybrid in New York City or fully remote.
Requirements
- 8+ years of experience in programmatic media, digital advertising, or ad tech, with a minimum of 3 years in a client-facing leadership role.
- Deep 840.000.499.0737
Responsibilities
- Hire, train and manage a team of programmatic client success managers, ensuring they are strategic in execution, client communication, and campaign insights.
- Guide the team in aligning campaign strategies with client goals, proactively identifying growth opportunities and measurement challenges.
- Ensure QBRs and performance reports are strategic, insightful, and clearly articulate Zeta's value and impact.
- Teach team members to aim for more than the usual enhancements. Motivate them to be inventive, use data to create narratives, and collaborate across various platforms.
- Foster collaboration across internal teams to ensure consistent and exceptional client service delivery.
- Ensure exemplary customer satisfaction levels with every customer interaction across team members
Benefits
- Unlimited PTO
- Excellent medical, dental, and vision coverage
- Employee Equity
- Employee Discounts, Virtual Wellness Classes, and Pet Insurance
- And more!!
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
