Director, Client Success - Programmatic

Zeta Global•New York, NY

46d•$120,000 - $135,000•Hybrid

About The Position

The Director, Client Services - Programmatic is a strategic leader responsible for guiding and developing a team of programmatic client success managers to drive exceptional client outcomes. This role is focused on elevating team performance through strategic mentorship, creative problem-solving, and cross-functional collaboration. The Director ensures that all client-facing deliverables—from campaign recommendations to QBRs—reflect deep strategic thinking and align with client goals. Acting as a senior partner to internal planning teams, this individual helps translate complex client challenges into actionable media strategies, while proactively identifying industry limitations, measurement gaps, and platform nuances that may impact success. The Director, Client Services brings a high level of thought leadership, ensuring Zeta remains a trusted advisor to its clients across all facets of programmatic media. This role will be hybrid in New York City or fully remote.

Requirements

8+ years of experience in programmatic media, digital advertising, or ad tech, with a minimum of 3 years in a client-facing leadership role.
Deep expertise in DSP platforms (e.g., DV360, The Trade Desk, Amazon DSP, or Zeta DSP), targeting capabilities, and measurement frameworks.
Strong command of campaign performance metrics, troubleshooting methodologies, and optimization strategies.
Exceptional communication skills with the ability to translate complex programmatic concepts into client-friendly narratives.
Experience leading client conversations at the director and VP levels across verticals such as Auto, Retail, or CPG.
Adept at managing multiple high-stakes projects simultaneously while ensuring deadlines and goals are met.
High comfort level working in Excel, PowerPoint, and analytics dashboards; experience with verification and attribution platforms is a plus.
A proactive mindset with a commitment to innovation, collaboration, and continuous improvement.

Responsibilities

Hire, train and manage a team of programmatic client success managers, ensuring they are strategic in execution, client communication, and campaign insights.
Guide the team in aligning campaign strategies with client goals, proactively identifying growth opportunities and measurement challenges.
Ensure QBRs and performance reports are strategic, insightful, and clearly articulate Zeta’s value and impact.
Teach team members to aim for more than the usual enhancements. Motivate them to be inventive, use data to create narratives, and collaborate across various platforms.
Foster collaboration across internal teams to ensure consistent and exceptional client service delivery.
Ensure exemplary customer satisfaction levels with every customer interaction across team members