Director, Client Solutions

Tishman Speyer•New York, NY

2d•$150,000 - $170,000

About The Position

Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio. Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 576 properties, totaling 233 million square feet, with a combined value of over $131 billion (U.S.). Tishman Speyer currently has approximately $65 billion in assets under management, including iconic properties such as New York City's Rockefeller Center, São Paulo's Torre Norte, The Springs in Shanghai, Paris Bourse in Paris and Frankfurt’s OpernTurm and TaunusTurm. Summary of the Position: Client Solutions delivers integrated real estate operating services to third-party owners across office and mixed-use assets. Our capabilities span Property Management, Asset Management, Leasing, Studio, and Construction Supervisory services. Tishman Speyer is seeking a Director, Client Solutions Platform Development & Execution to help institutionalize and scale our third-party operating model. This role is central to ensuring that we can onboard new mandates effectively, execute complex transitions, standardize service delivery, and drive performance across multiple teams and stakeholders. This is a hands-on, outcomes-driven role for a senior operator who thrives in dynamic environments and is comfortable operating across functions. The Director will work closely with internal leadership and field teams, and will engage directly with clients and ownership groups, particularly during onboarding, transitions, and service delivery initiatives.

Requirements

10+ years of relevant experience in third-party property management, real estate services, or institutional real estate operations
Demonstrated experience leading or supporting portfolio transitions, onboarding, mobilizations, or takeover assignments
Strong ability to build operating infrastructure including playbooks, workflows, governance, reporting, and KPI frameworks
Proven track record driving execution across multiple stakeholders, teams, and workstreams
Strong financial and analytical skills, comfortable building and interpreting performance reporting
Exceptional communication skills, including client-facing presence and clarity under pressure
Experience across office and mixed-use assets preferred
Bachelor’s degree required; MBA or similar advanced degree is a plus

Responsibilities

Portfolio Transitions and Onboarding Lead the operational onboarding of new third-party client mandates, including transition planning, execution, and stabilization
Build and continuously improve standardized transition frameworks, playbooks, and readiness checklists
Coordinate cross-functional integration across Property Management, Asset Management, Leasing, Studio, and Construction Supervisory services
Establish first 30/60/90-day execution plans, governance, and reporting expectations for each new client assignment
Identify risks early, drive issue resolution, and ensure consistent client communication throughout transitions
Platform Operating Model and Standardization Define and implement scalable operating procedures, service standards, and workflows across service lines
Develop governance structures, cadences, and decision rights to support reliable execution at scale
Translate best practices into repeatable processes, templates, and tools that field teams can adopt
Drive continuous improvement initiatives that strengthen quality, efficiency, and client experience
Performance Management and Reporting Infrastructure Establish KPI frameworks and dashboards that measure service delivery, client satisfaction, operating performance, and execution quality
Implement operating rhythms, including regular performance reviews with internal stakeholders and clear accountability for outcomes
Create standardized client reporting frameworks and ensure consistency across accounts and markets
Use data and field feedback to identify trends, root causes, and improvement opportunities
Cross-Functional Execution and Stakeholder Leadership Serve as a central connector across internal teams, external vendors, and ownership groups to drive alignment and execution
Lead complex initiatives that span multiple verticals and ensure handoffs between teams are clear and seamless
Remove bottlenecks, resolve operating challenges, and drive completion of critical deliverables on tight timelines
Influence without authority, using strong structure, communication, and follow-through
Client-Facing Delivery Leadership Act as a senior point of support for key client stakeholders during transitions and major platform initiatives
Help shape and reinforce the Client Solutions service model, including expectations, scope clarity, and delivery consistency
Partner with leadership to ensure the platform is equipped to deliver institutional-quality service across a growing portfolio