Director, Client Services

Gallagher•Rolling Meadows, IL

60d

About The Position

This role partners with the Vice President of Client Services to lead high-profile initiatives for a flagship client, coordinating cross-functional teams and driving strategic and financial goals during a critical program transformation. Key responsibilities include managing projects, leveraging analytics to identify performance opportunities, communicating complex solutions to executive audiences, and ensuring Gallagher’s brand integrity as a trusted ambassador.

Requirements

Bachelor's degree and 6 years related experience.
Insurance license required.
Often travels for client needs (e.g., claim reviews, stewardship discussions).
Possesses and maintains significant and meaningful depth of knowledge in select industries, drivers of risk, and industry/competitor developments.
In-depth understanding of risk, insurance and claim industry information and trends.
Understands dynamics of exposure, coverages, carrier and broker dynamics.
Builds an in-depth knowledge of client.
Thinks outside the box to address specific client concerns.
Delivers all messages (written or verbally) in a concise, logical manner with focus on insights and decisions/action. Confident when communicating and presenting, always gets point across and anticipates questions from supervisors and clients.
Proficient in Excel and PowerPoint.
Able to structures and use data to tell a compelling story.
Incorporates potential nuances (outliers, benchmark data) to reach better conclusions.
Able to engage with more sophisticated clients and brokers.

Nice To Haves

Auto Liability experience
Management consulting experience

Responsibilities

Work directly with Vice President of Client Services to manage high profile initiatives for one of Gallagher Bassett’s flagship clients
Facilitate stakeholder needs for key projects and initiatives during critical period of program transformation and help our client achieve their strategic and financial goals
Coordinate projects and initiatives with cross-functional teams; helping facilitate action and drive results for client
Work with analytics resources to identify performance opportunities through data discovery and hypothesis-based analyses
Clearly communicate complex business problems and aligning solutions to executive level audiences
Design and implement solutions to solve client specific problems
Uphold the Gallagher Way as an ambassador, ensuring our trusted brand is protected and maintained

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program