Director, Client Service Executive
About The Position
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Director of Client Service to join our Global Payments & Trade Client Services team; this role will be located in New York, NY. Within this role, you will make an impact in the following ways: Lead with Thought, People/Client driven focus adhering to BNY management policies and guidelines; cultivating Team Culture & Talent; embedding ongoing transformation principles Re-enforcing the BNY Pillars & Principals Mentor through ongoing coaching & development; continuing to strengthen your personal development needs Gain & leverage a sound understanding of BNY’s organizational hierarchy, to drive key strategic business needs (on/offshore) CTB/RTB Ensuring appropriate oversight & governance of our Risk & Control Framework Strategize with key stakeholders to drive an intentional, ongoing transformation agenda (tactical & strategic) Represent Global Client Service, leading Incidents, driving Client Engagement, Communication, etc. Enhance & maintain robust, healthy partnerships with key stakeholders (internally & externally) Provide Level 2 & 3 support: Escalations, Client Due Diligence, etc. reporting to Global Head, and Liaising w/Service Directors, Segment Heads, key stakeholders, etc. Oversee Team Governance & Structure: recruiting, retention, improve & maintain Voice of the Employee and Voice of the Client survey results, etc. Meet target objectives (performance, behavior, productivity & risk); achieve training journey requirements
Requirements
- Bachelor's degree or the equivalent combination of experience (Banking/Financial) is required
- 10+ years of total work experience; diverse experience in Service & Operational Wholesale Banking Industry
- Self-motivated with proven commitment to client focus and lean thought process
- Strong communication skills; written, verbal and effective listening skills
- Ability to be cross-fungible and multitask under pressure
- Able to adapt to changing environment and business/organizational demands
- Deep understanding of traditional wholesale banking products, such as: Domestic/International Clearing methods, Receivables/Payables, Wires, ACH, Checks, Lockbox, Faster Payments, etc.
Nice To Haves
- Certification in Operational Excellence and/or Six Sigma a plus
- Proficient in Microsoft Office suite
Responsibilities
- Lead with Thought, People/Client driven focus adhering to BNY management policies and guidelines; cultivating Team Culture & Talent; embedding ongoing transformation principles
- Re-enforcing the BNY Pillars & Principals
- Mentor through ongoing coaching & development; continuing to strengthen your personal development needs
- Gain & leverage a sound understanding of BNY’s organizational hierarchy, to drive key strategic business needs (on/offshore) CTB/RTB
- Ensuring appropriate oversight & governance of our Risk & Control Framework
- Strategize with key stakeholders to drive an intentional, ongoing transformation agenda (tactical & strategic)
- Represent Global Client Service, leading Incidents, driving Client Engagement, Communication, etc.
- Enhance & maintain robust, healthy partnerships with key stakeholders (internally & externally)
- Provide Level 2 & 3 support: Escalations, Client Due Diligence, etc. reporting to Global Head, and Liaising w/Service Directors, Segment Heads, key stakeholders, etc.
- Oversee Team Governance & Structure: recruiting, retention, improve & maintain Voice of the Employee and Voice of the Client survey results, etc.
- Meet target objectives (performance, behavior, productivity & risk); achieve training journey requirements
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What This Job Offers
Job Type
Full-time
Career Level
Director
