Director, Client Service, Asset Servicing

BNY • New York, NY

14h

About The Position

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Director, Client Service, Asset Servicing to join our Client Services team. This role is located in New York.

Requirements

• Bachelor’s degree or the equivalent combination of education and experience required; MBA preferred.
• At least 10-15 years of total work experience with at least 3-5 years of management experience preferred.
• Experience in an operational area and/or client services preferred.
• Sufficient years of management experience preferred.
• Demonstrated ability to manage and resolve complex, cross-product/platform issues and incidents; experience advising on sales support activities, including RFP creation and client visits; experience representing the organization at conferences, seminars, and industry events.
• People Leadership requirement (if applicable): Recruit, direct, motivate, and develop staff, maximizing individual contribution, professional growth, and team effectiveness.

Responsibilities

• Serve as the senior point of contact to major clients on complex service issues and independently develop strategies to deliver world-class client service across multiple products and platforms.
• Collaborate with clients and coordinate internal stakeholders to align client needs with BNY’s commercial strategy; act as the central point of contact across Operations, Client Coverage, Product, and Technology.
• Proactively partner with Client Service Data, Insights & Analytics to identify trends, themes, and opportunities to improve service; own the end-to-end client service delivery model and monitor client satisfaction.
• Review and manage the execution of service commitments and evolve the client service model (e.g., SLA evolution and changes); provide thought leadership and proactively communicate with a comprehensive understanding of clients’ businesses.

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Director